Sales Post-Purchase Survey
Sales Post-Purchase Survey
Prepared by: [YOUR NAME]
Company: [YOUR COMPANY NAME]
Date:
Thank you for your recent purchase with us. We are committed to providing quality products and exceptional service. Your input is vital in helping us improve your shopping experiences. This survey should only take about 5 minutes to complete. Please be sure to complete the entire survey for your responses to be registered. Your responses will be kept confidential and will be used for research purposes only.
In which store or website did you make your purchase?
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Store 1
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Store 2
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Store 3
What product(s) did you purchase? (Please select all that apply)
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Product 1
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Product 2
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Product 3
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Product 4
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How would you rate your overall shopping experience?
(Please rate from 1 "Very Unsatisfied" to 5 "Very Satisfied")
1 -
2
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3
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4
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5
Was the product(s) available when you expected them to be?
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Yes
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No
How satisfied were you with the selection of products?
(Please rate from 1 "Very Unsatisfied" to 5 "Very Satisfied")
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1 -
2
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3
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4
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5
How satisfied were you with the prices of our products?
(Please rate from 1 "Very Unsatisfied" to 5 "Very Satisfied")
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1 -
2
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3
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4
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5
How likely are you to recommend our products to someone else?
(0=Not at all likely; 10=Extremely likely)
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0 -
1
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2
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3
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4
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5
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6
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7
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8
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9
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10
What factors influenced your decision to purchase this/these product(s)?
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Quality
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Price
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Brand
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Recommendation
How can we improve your shopping experience?
If you would like to be contacted by a member of our customer service team, please provide your name and contact information below. (Optional)
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Name: |
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Email: |
Thank you for taking the time to participate in this survey. Your feedback is very important to us and will help us improve our products and services.
