ADVERTISING DIGITAL MARKETING SERVICE LEVEL AGREEMENT (SLA)

This Advertising Digital Marketing Service Level Agreement (“SLA”) is entered into on this day [Month Day, Year], concerning [Your Company Name] (“Agency”) and [Client Name] (“Client”) (collectively referred to as the “Parties”) to outline the terms and conditions for the provision of Advertising Digital Marketing services. This Agreement shall be governed by and construed in accordance with the laws of [State].

1. Purpose

This Service Level Agreement (SLA) defines the terms and conditions under which the Agency will provide digital advertising and online campaign services to the Client.

2. Services

The Agency will provide the following digital marketing services to the Client:

• Strategy Development

• Campaign Planning And Execution

• Content Creation

• Ad Creative Design

• Keyword Research

• Ad Placement And Optimization

• Analytics And Reporting

3. Service Levels

The Agency agrees to meet the following service levels:

• Response Time: The Agency will respond to Client inquiries within [24 hours] during business days.

• Campaign Delivery: Campaigns will be delivered as per the agreed-upon schedule, with a maximum delay of [15 days].

• Campaign Performance: The Agency will strive to achieve the performance metrics defined in the campaign objectives, as outlined in the campaign brief.

4. Responsibilities

4.1. Client Responsibilities:

• Provide all necessary information, assets, and access required for campaign execution.

• Approve campaign materials and strategies on time.

• Communicate any changes in campaign goals or priorities promptly.

4.2. Agency Responsibilities:

• Develop and execute digital advertising campaigns according to the agreed-upon strategy.

• Provide regular campaign performance reports.

• Continuously optimize campaigns to improve results.

5. Payment

This section outlines the financial arrangements between [Your Company Name] ("The Agency") and [Client Name] ("The Client"). Payment terms, including amounts, schedules, and methods, shall be specified in a detailed agreement or invoice, separately issued by The Agency prior to the commencement of services. All payments shall be made in the currency agreed upon in the separate payment agreement or invoice.

5.1 Payment Schedule: The payment schedule, specifying due dates for any installment payments, will be detailed in the separate agreement or invoice.

5.2 Late Payment: In the event of a late payment by The Client, The Agency reserves the right to charge a late fee of [specify percentage] percent per month on any overdue amount. Furthermore, The Agency may suspend the provision of services until full payment of the overdue amount is received.

5.3 Payment Methods: The Agency accepts payments through [list accepted payment methods, e.g., bank transfer, credit card, etc.], as detailed in the separate payment agreement or invoice.

6. Termination

This agreement may be terminated by either [Your Company Name] or [Client Name] upon providing written notice to the other party. The terms and conditions for termination are as follows:

6.1 Notice Period: Either party wishing to terminate this agreement must provide the other party with a [specify number] day written notice.

6.2 Settlement of Outstanding Fees: Upon termination, any outstanding fees, charges, or other financial obligations owed by either party to the other must be settled within [specify number] days from the date of termination, according to the terms specified in the separate payment agreement or invoice.

6.3 Early Termination Fee: Should [Client Name] terminate the agreement prior to the completion of the services without cause, an early termination fee may apply, as detailed in the separate agreement or invoice.

7. Confidentiality

Both [Your Company Name] and [Client Name] mutually agree to maintain the confidentiality of all proprietary information exchanged during the term of this agreement and for a period of [specify number] years after its termination. This includes, but is not limited to, business practices, client lists, trade secrets, and any other information deemed confidential.

7.1 Non-disclosure: Both parties shall not disclose any confidential information to third parties without the written consent of the other party.

7.2 Exceptions: The obligations of confidentiality shall not apply to information that (i) is publicly known at the time of disclosure or subsequently becomes publicly known through no fault of the recipient; (ii) is received from a third party without breach of any obligation of confidentiality; (iii) is independently developed by one party without access to the confidential information of the other; or (iv) is required to be disclosed by law or regulatory authority.

7.3 Return of Confidential Information: Upon termination of this agreement, each party shall return or destroy all copies of confidential information received from the other party, at the choice of the disclosing party.

8. Dispute Resolution

Any disputes arising from this agreement will be resolved through negotiation between the parties. If a resolution cannot be reached, legal action may be pursued.

9. Governing Law

This agreement shall be governed by and interpreted by the laws of [Your Company Address].

10. Amendments

Any amendments to this SLA must be made in writing and agreed upon by both parties.

By signing below, both parties acknowledge their understanding and acceptance of the terms and conditions outlined in this Digital Marketing Service Level Agreement.

Agency:

[Your Company Name]

[Your Name]

Date: [Month Day, Year]

Client:

[Client Name]

Date: [Month Day, Year]

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