Service Evaluation
Service Evaluation
Date: [DATE]
Introduction
This form serves as the evaluation for the quality and effectiveness of customer service provided. The main goal is to ensure optimal customer satisfaction by identifying possible improvements.
Background
An overview of this evaluation emphasizes the need for high-quality customer service, efficiency, and meeting both customer expectations and organizational goals. The metrics used in this evaluation shall directly correlate with these objectives.
Evaluation Criteria
The criteria for this evaluation include Quality, Effectiveness, Satisfaction, Customer Experience, Service Delivery, Responsiveness, and Communication. These will be used to form an organized evaluation framework.
Instructions for Rating
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Rate each criterion on a scale of 1 to 5, with 1 being the lowest and 5 being the highest rating.
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Consider the description and metric provided for each criterion when assigning ratings.
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Use customer feedback and performance metrics to inform your ratings.
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Be honest and objective in your assessment, focusing on the actual performance of the customer service.
Criteria |
Metric |
Rating |
|---|---|---|
|
Quality |
Assessed through customer feedback and benchmarking against industry standards |
|
|
Effectiveness |
Measured through customer satisfaction surveys and performance metrics |
|
|
Satisfaction |
Measured through customer feedback and satisfaction rating |
|
|
Customer Experience |
Assessed through customer feedback and experience ratings |
|
|
Service Delivery |
Measured through performance metrics and time tracking |
|
|
Responsiveness |
Evaluation based on response times and resolution rates |
|
|
Communication |
Evaluation based on clarity, consistency, and appropriateness of communication |
|
Feedback |
Recommendations |
|---|---|
Additional Comments
|
Comments |
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