Spa Evaluations
Spa Evaluation
[YOUR COMPANY NAME]
Date: [DATE]
Introduction:
This tool is aimed to evaluate various integral parameters determining the quality of service provided by a spa facility. It will evaluate aspects such as service quality, cleanliness, ambiance, staff professionalism, and overall customer experience.
Purpose:
The purpose of this evaluation tool is to assess and measure various integral parameters that determine the quality of service provided by a spa facility. By systematically evaluating aspects such as service quality, cleanliness, ambiance, staff professionalism, and overall customer experience.
Evaluation Criteria
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Service Quality: Evaluates the type, variety and quality of services provided at the spa.
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Cleanliness: Assesses the general cleanliness and hygiene of the facility
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Ambiance: Reviews the atmosphere and mood set by the environment.
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Staff professionalism: Evaluates the professionalism and customer service of the staff.
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Overall Customer Experience: Assesses the total customer satisfaction combining all factors
Evaluation Table
Each metric will be evaluated using a scale of 1-5:
1 - Very Poor
2 - Poor
3 - Fair
4 - Good
5 - Excellent
|
Criteria |
Description |
Rating (1-5) |
|---|---|---|
|
Service Quality |
The type, variety and quality of spa services provided |
|
|
Cleanliness |
The general cleanliness and hygiene of the facility |
|
|
Ambiance |
The atmosphere and mood set by the environment |
|
|
Staff professionalism |
The professionalism and customer service of the staff |
|
|
Overall Customer Experience |
Overall customer satisfaction, combining all factors |
Additional Comments and Notes
|
Comments |
|---|
