Cleaning Services Performance Metrics Rubric

This Cleaning Services Performance Metrics Rubric serves as a guiding framework for assessing the quality and effectiveness of [Your Company Name]’s cleaning services. By adhering to these standards, we ensure that every interaction with our clients reflects the highest levels of professionalism, attention to detail, and customer satisfaction.

Performance Area	Excellent (5)	Good (4)	Fair (3)	Poor (2)
Punctuality	Arrives consistently on time or early for scheduled cleanings.	Occasionally arrives slightly early or on time for scheduled cleanings.	Frequently arrives late for scheduled cleanings.	Consistently arrives significantly late for scheduled cleanings.
Quality of Cleaning	Consistently delivers exceptionally clean results, exceeding expectations.	Provides consistently high-quality cleaning results.	Occasionally falls short of expectations in cleaning quality.	Frequently fails to meet cleaning standards.
Attention to Detail	Shows exceptional attention to detail, leaving no corner uncleaned.	Generally meticulous in cleaning, with few minor oversights.	Occasionally overlooks small details in cleaning.	Frequently misses significant areas in cleaning.
Communication	Provides clear and proactive communication regarding scheduling, issues, and feedback.	Communicates effectively but may occasionally miss updates or fail to inform of issues promptly.	Communication is inconsistent, leading to confusion or misunderstanding.	Rarely communicates effectively, leading to significant disruptions or misunderstandings.
Professionalism	Demonstrates utmost professionalism in demeanor, appearance, and interactions.	Generally conducts themselves professionally in most situations.	Occasionally displays unprofessional behavior or attitude.	Frequently exhibits unprofessional behavior or attitude.
Customer Satisfaction	Consistently exceeds customer expectations, receiving high praise and satisfaction.	Generally satisfies customer expectations, receiving positive feedback.	Occasionally falls short of meeting customer expectations.	Frequently fails to meet customer expectations, resulting in dissatisfaction.

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