Free Cleaning Services Client Satisfaction Survey Template

Cleaning Services Client Satisfaction Survey

Thank you for choosing [Your Company Name] for your cleaning needs. Your feedback is essential to us in our continuous effort to provide outstanding service. Please help us by taking a few moments to tell us about the service that you have received so far.

Personal Information (Optional)

Please provide some basic information about yourself. This section is optional, but it would help us in following up with you, if necessary.

Field

Information

Name

Contact Number

Email Address

Service Details

Field

Information

Date of Service:

Type of Service(s) Received:

Please mark the appropriate box(es).

  • Residential Cleaning

  • Commercial Cleaning

  • Deep Cleaning

  • Post-Construction Cleaning

  • Other (Please specify):                               

Technician's Name (if known):

Service Quality

We aim to provide high-quality service. Please share your experience with us.

Question

Answer

How would you rate the overall quality of the cleaning service?

  • Excellent

  • Good

  • Average

  • Below Average

  • Poor

How satisfied were you with the cleanliness of your space after our service?

  • Very Satisfied

  • Satisfied

  • Neutral

  • Unsatisfied

  • Very Unsatisfied

Was our staff friendly and professional?

  • Yes

  • No

Did our team arrive and complete the job in a timely manner?

  • Yes

  • No

Feedback

Your feedback is valuable to us. Please share any thoughts you have about our service.

Question

Answer

What did you like most about our service?

What aspects of our service could be improved?

Any other comments, questions, or concerns?

Would you use our services again?

  • Definitely

  • Probably

  • Not Sure

  • Probably Not

  • Definitely Not

Would you recommend our services to others?

  • Definitely

  • Probably

  • Not Sure

  • Probably Not

  • Definitely Not

Thank you for completing our survey.

Your input helps us to ensure that we are providing services that meet our clients' needs and expectations.

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