Real Estate Post-Sale Follow-up Survey
Real Estate Post-Sale Follow-up Survey
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Name: |
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Date: |
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Contact Number/Email: |
Thank you for trusting [Your Company Name] with your recent real estate transaction. To ensure we continue providing top-notch services and improving where necessary, we kindly ask for a few minutes of your time to complete this Post-Sale Follow-up Survey. Your insights are invaluable to us in enhancing our processes and customer service. Please consider each of the following sections carefully and provide your honest feedback.
Section 1: Satisfaction with the Buying/Selling Process
Your satisfaction with the buying or selling process is our top priority. This section aims to gather your thoughts on how [Your Company Name] managed your real estate transaction from start to finish. Understanding your experience helps us to streamline our processes and make necessary improvements.
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Very Unsatisfied |
Unsatisfied |
Neutral |
Satisfied |
Very Satisfied |
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How satisfied were you with the overall buying/selling process? |
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How clear and informative was the communication from our team? |
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How effectively did our team address your needs and concerns? |
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Rate the ease of the transaction process. |
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How satisfied were you with the closing process? |
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Section 2: Agent Performance
The performance of our agents is critical in ensuring a smooth and successful real estate transaction. This section focuses on your interactions with our real estate agent(s), aiming to understand their effectiveness in representing your interests and facilitating the deal.
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Question |
Very Unsatisfied |
Unsatisfied |
Neutral |
Satisfied |
Very Satisfied |
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How knowledgeable and helpful was your agent? |
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Rate your agent's responsiveness to your questions and concerns. |
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How satisfied were you with your agent's negotiation skills? |
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Rate your agent's professionalism and courtesy. |
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Would you recommend our agent to others? |
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Section 3: Property Listing and Marketing
Effective listing and marketing are essential for attracting the right buyers and securing the best deal. This section seeks feedback on how your property was presented and marketed by [Your Company Name], including the quality of the listing, photographs, and overall marketing strategy.
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Question |
Very Unsatisfied |
Unsatisfied |
Neutral |
Satisfied |
Very Satisfied |
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How satisfied were you with the quality of the property listing? |
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Rate the effectiveness of the marketing strategy employed for your property. |
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How satisfied were you with the online presence of your listing? |
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Rate the quality of photographs and virtual tours used for marketing. |
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How well did [Your Company Name] utilize social media and other platforms to market your property? |
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Section 4: Support and Communication
Continuous support and clear communication are the foundations of a trustful client-agent relationship. This section gathers your opinions on the support provided by [Your Company Name] and the effectiveness of our communication throughout your real estate transaction.
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Very Unsatisfied |
Unsatisfied |
Neutral |
Satisfied |
Very Satisfied |
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How satisfied were you with the level of support provided during the process? |
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Rate the frequency and clarity of communication from our team. |
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How effectively did our team keep you updated on the progress of your transaction? |
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Rate the accessibility of our team for questions and concerns. |
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How satisfied were you with the resolution of any issues that arose? |
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Section 5: Overall Experience and Feedback
Your overall experience with [Your Company Name] and any additional feedback you can provide are invaluable to us. This final section is an opportunity for you to reflect on your entire journey with us and suggest areas where we can improve or commend aspects that you found particularly commendable. Your insights will guide us in our continuous effort to excel in the real estate market.
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Question |
Very Unsatisfied |
Unsatisfied |
Neutral |
Satisfied |
Very Satisfied |
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How satisfied were you with your overall experience with [Your Company Name]? |
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How likely are you to use [Your Company Name]'s services again in the future? |
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How likely are you to recommend [Your Company Name] to others? |
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What did you most appreciate about our service? |
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What areas do you believe [Your Company Name] can improve on? |
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Additional Comments:
Please use this space to provide any further comments or suggestions not covered in the above sections:
We value your feedback and thank you for taking the time to complete this survey. Your responses will play a crucial role in helping us enhance our services and ensure we continue to meet the needs of our clients effectively. Please submit your completed survey by [Month Day, Year]. If you have any questions or require further assistance, please do not hesitate to contact [Your Name] at [Your Email] or [Your Company Number].
Thank you again for choosing [Your Company Name]. We look forward to serving you again in the future.
