Managed Network Services Contract
Managed Network Services Contract
This Managed Network Services Contract ("Contract") is entered into as of [Date] ("Effective Date"), by and between [Your Company Name], with its principal place of business at [Your Company Address] ("Service Provider"), and [Client Name], with its principal place of business at [Client Address] ("Client").
I. Scope of Services
1.1 Description of Services Provided: Service Provider agrees to provide network management and maintenance services ("Services") to Client, including but not limited to:
(a) Monitoring network performance and availability.
(b) Conducting regular maintenance and updates.
(c) Providing technical support and troubleshooting.
(d) Implementing security measures to protect against unauthorized access and data breaches.
1.2 Service Level Agreements (SLAs): The Service Provider shall adhere to mutually agreed upon SLAs, including response times for resolving network issues and uptime guarantees.
II. Responsibilities of the Service Provider
2.1 Network Monitoring and Maintenance: The Service Provider shall continuously monitor the Client's network infrastructure and promptly address any issues or abnormalities detected.
2.2 Troubleshooting and Support: The Service Provider shall provide timely and effective technical support to resolve network-related issues reported by the Client.
2.3 Security Measures Implementation: Service Provider shall implement and maintain appropriate security measures to safeguard Client's network from cyber threats and unauthorized access.
III. Responsibilities of the Client
3.1 Providing Necessary Access and Information: The Client shall provide the Service Provider with necessary access to network infrastructure and relevant information required for the provision of Services.
3.2 Cooperation with Service Provider: The Client shall cooperate with the Service Provider and follow any instructions or recommendations provided for the optimal management and maintenance of the network.
IV. Term and Termination
4.1 Duration of Agreement: This Contract shall commence on the Effective Date and continue for an initial term of one (1) year. Thereafter, it shall automatically renew for successive one (1) year terms unless terminated as provided herein.
4.2 Termination Conditions: Either party may terminate this Contract upon 30 days written notice if the other party commits a material breach of any provision herein and fails to remedy such breach within 30 days of receiving written notice thereof.
V. Payment Terms
5.1 Fees: The Client shall pay the Service Provider a monthly service fee of [Amount], along with a one-time setup fee of [Amount].
5.2 Payment Schedule: The Client shall make payments to the Service Provider monthly, in advance, with the setup fee due upon contract execution. Late payments may incur a fee of 1% per month.
5.2 Additional Charges: The Client shall be responsible for any additional charges incurred for services requested outside the scope of this Contract, as agreed upon by both parties in writing.
VI. Confidentiality
6.1 Handling of Confidential Information: Both parties shall maintain the confidentiality of any proprietary or sensitive information disclosed while performing under this Contract.
6.2 Non-disclosure Obligations: Neither party shall disclose or use any confidential information obtained from the other party for any purpose other than the performance of this Contract unless required by law.
VII. Limitation of Liability
7.1 Liability of Parties: In no event shall either party be liable to the other for any indirect, incidental, consequential, or punitive damages arising out of or relating to this Contract, regardless of the cause of action.
7.2 Indemnification: Each party agrees to indemnify, defend, and hold harmless the other party from and against any claims, liabilities, losses, damages, costs, or expenses arising out of or related to any breach of this Contract by the indemnifying party.
VIII. Governing Law and Dispute Resolution
8.1 Jurisdiction: This Contract shall be governed by and construed by the laws of [Jurisdiction].
8.2 Dispute Resolution Mechanisms: Any disputes arising out of or relating to this Contract shall be resolved through arbitration administered by [Arbitration], by its rules and procedures.
IX. Miscellaneous
9.1 Amendments to Agreement: Any amendments or modifications to this Contract shall be in writing and signed by both parties.
9.2 Entire Agreement Clause: This Contract constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all prior or contemporaneous agreements and understandings, whether oral or written.
9.3 Severability Clause: If any provision of this Contract is held to be invalid, illegal, or unenforceable, the validity, legality, or enforceability of the remaining provisions shall not be affected or impaired thereby.
IN WITNESS WHEREOF, the parties hereto have executed this Managed Network Services Contract as of the Effective Date first above written.
[Your Company Name]
By: [Your Name]
[Date Signed]
[Client Name]
Client
[Date Signed]
