Vendor Service Contract
Vendor Service Contract
This Vendor Service Contract ("Contract") is entered into as of [Date], by and between [Your Company Name], located at [Your Company Address] ("Vendor"), and [Client Name], located at [Client Address] ("Client").
I. Scope of Services
Vendor agrees to provide the following services ("Services") to Client:
(a) Development and implementation of a customized customer relationship management (CRM) software solution tailored to the Client's specific business needs.
(b) Ongoing technical support and maintenance services for the CRM software, including updates, troubleshooting, and bug fixes.
(c) Training sessions for Client's employees on how to effectively use the CRM software.
II. Term of Agreement
This Contract shall commence on [Start Date] and continue until [End Date] unless terminated earlier by the provisions outlined herein.
III. Compensation
Client shall compensate Vendor for the Services provided by the following terms:
(a) A one-time fee of [Amount] is payable upon execution of this Contract.
(b) Monthly maintenance fee of [Amount] for ongoing technical support and maintenance services, payable within fifteen (15) days of receipt of invoice.
(c) Training sessions shall be billed at a rate of [Amount] per hour, plus any applicable travel expenses, payable upon completion of each training session.
IV. Responsibilities of Parties
4.1 Vendor Responsibilities
(a) Design, develop, and implement the CRM software solution according to the Client's specifications and requirements.
(b) Provide ongoing technical support and maintenance services for the CRM software during the term of this Contract.
(c) Conduct training sessions for the Client's employees on how to effectively use the CRM software.
4.2 Client's responsibilities
(a) Provide the Vendor with access to necessary resources and information required for the development and implementation of the CRM software.
(b) Designate a project manager to serve as the primary point of contact for the Vendor and coordinate communication between the Vendor and the Client's employees.
(c) Ensure that the Client's employees attend and actively participate in the training sessions provided by the Vendor.
V. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the engagement. This obligation shall survive the termination of this Contract.
VI. Intellectual Property
Any intellectual property, including but not limited to software code, designs, and documentation, developed or created by Vendor in connection with the provision of the Services shall belong to Client upon full payment for such Services.
VII. Termination
Either party may terminate this Contract upon thirty (30) days prior written notice to the other party in the event of a material breach of any provision of this Contract that remains uncured after a thirty (30) day cure period.
VIII. Indemnification
Each party agrees to indemnify and hold harmless the other party from and against any claims, damages, or liabilities arising out of their breach of this Contract or negligence.
IX. Dispute Resolution
Any dispute arising out of or relating to this Contract shall be resolved through mediation conducted by a mutually agreed-upon mediator. If mediation is unsuccessful, the parties agree to submit to binding arbitration by the rules of the [Arbitration].
X. Miscellaneous
10.1 This Contract constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.
10.2 This Contract may not be modified or amended except in writing signed by both parties.
10.3 Any notices required under this Contract shall be in writing and delivered to the respective addresses of the parties.
IN WITNESS WHEREOF, the parties hereto have executed this Contract as of the date first above written.
[Your Company Name]
By: [Your Name]
Vendor
[Date Signed]
[Client Name]
Client
[Date Signed]
