Dispensary Standard Operating Procedure

I. Objective:

The objective of this SOP is to ensure the accurate dispensing of medications by providing comprehensive onboarding procedures for new pharmacy staff. This SOP aims to familiarize new hires with the dispensary's operations, policies, and regulations to promote patient safety and compliance.

II. Scope:

This SOP applies to all new pharmacy staff, including pharmacists, pharmacy technicians, and other personnel involved in the dispensing process, at [Your Company Name].

III. Responsibility:

It is the responsibility of the Pharmacy Manager to ensure that new pharmacy staff are properly onboarded according to this SOP.

IV. Procedure:

1. Pre-Onboarding:

• Human Resources (HR) will provide new hires with a welcome package, including an offer letter, employee handbook, and required forms to be completed before the onboarding process.

• HR will schedule an orientation session with the new hire to discuss the onboarding process, expectations, and required documentation.

2. Orientation:

• The Pharmacy Manager or designated trainer will conduct an orientation session with the new hire, covering the pharmacy's history, mission, and values.

• The orientation will include an overview of the pharmacy's organizational structure, key personnel, and reporting lines.

• The new hire will be introduced to the pharmacy's policies and procedures, including safety protocols, confidentiality guidelines, and regulatory requirements.

3. Training:

• The Pharmacy Manager or designated trainer will provide hands-on training to the new hire on dispensing medications, including the use of dispensing software, prescription verification, and labeling procedures.

• The new hire will be trained on inventory management, including stock rotation, storage requirements, and ordering procedures.

• Training will also cover customer service best practices, including handling patient inquiries and addressing customer concerns.

4. Compliance:

• The new hire will undergo training on regulatory compliance, including state and federal laws governing pharmacy practice, such as HIPAA and controlled substance regulations.

• The new hire will be trained on pharmacy safety protocols, including handling hazardous materials, maintaining a clean workspace, and preventing medication errors.

5. Evaluation:

• The Pharmacy Manager will conduct regular evaluations of the new hire's performance during the probationary period, providing feedback and additional training as needed.

• The new hire's progress will be reviewed at the end of the probationary period to determine if they meet the required standards for continued employment.

6. Conclusion:

• Upon successful completion of the probationary period, the new hire will be considered a fully integrated member of the pharmacy team.

• HR will update the new hire's personnel file with documentation of the onboarding process and evaluations.

V. References:

• [Your Company Name] Employee Handbook

• [Your Company Name] Policies and Procedures Manual

• State and Federal Pharmacy Regulations

VI. Revision History:

• Version 1.0: [Date] - Initial SOP creation

• Version 1.1: [Date] - Updated training procedures based on feedback

• Version 1.2: [Date] - Added evaluation section based on performance review requirements

VII. Approval:

• This SOP is approved by:

  • [Your Name], Pharmacy Manager, on [Date].

  • [HR Manager Name], HR Manager, on [Date].

VIII. Distribution:

• A copy of this SOP will be provided to all new pharmacy staff during the onboarding process.

• This SOP will be available for review by current pharmacy staff and management.

Standard Operating Procedures Templates @ Template.net