Free Phone Script Template

Phone Script

Written by: [YOUR NAME]

Organization: [YOUR COMPANY NAME]

Address: [YOUR COMPANY ADDRESS]

Email: [YOUR COMPANY EMAIL]

Phone: [YOUR COMPANY NUMBER]

Website: [YOUR COMPANY WEBSITE]

Section I: Greeting and Introduction

Welcome Greeting:

“Good [morning/afternoon/evening], thank you for calling [YOUR COMPANY NAME]. My name is [YOUR NAME]. How may I assist you today?”

Caller Verification (if needed):

“Before we proceed, may I please have your first and last name along with your account number for verification purposes?”

Section II: Handling Inquiries and Requests

General Inquiry Response:

“I can help you with that. Could you please provide me with a bit more detail about [SPECIFIC ISSUE OR REQUEST]?”

Specific Request Fulfillment:

“To fulfill your request, I will need to perform a few quick steps. This will just take a moment. Meanwhile, please stay on the line. Thank you for your patience.”

Section III: Addressing Complaints

Initial Complaint Acknowledgment:

“I understand that this situation can be frustrating. Let me make sure we address this issue promptly for you.”

Resolution Offer:

“Here’s what I can do to resolve your concern. [PROVIDE RESOLUTION STEPS]. Does that work for you?”

Section IV: Closure and Goodbye

Confirmation of Satisfaction:

“Is there anything else I can assist you with today? I want to make sure all your concerns are addressed.”

Thanking the Caller:

“Thank you for calling [YOUR COMPANY NAME]. We appreciate your time and trust in us. Have a great day!”

Additional Tips:

  • Always speak clearly and maintain a friendly tone.

  • Take notes during the call to ensure all points are addressed.

  • If follow-up is needed, confirm the best contact details with the caller.

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