Process Use Case

This Use Case Template is designed by [YOUR NAME] of [YOUR COMPANY NAME]. It is intended to guide the analysis and improvement of business processes within your organization. Customize this template with specific details to suit your individual business needs.

I. Use Case Overview

Provide a brief description of the process you aim to improve or analyze. Detail why this process is vital for your organization’s operations.

• Use Case Name: [ENTER USE CASE NAME HERE]

• Description: [BRIEF DESCRIPTION OF THE PROCESS]

• Goal: [PRIMARY GOAL OF THE USE CASE]

• Scope: [DEFINE THE SCOPE OF THE USE CASE]

• Preconditions: [PREREQUISITES THAT MUST BE MET BEFORE THE PROCESS STARTS]

• Assumptions: [ASSUMPTIONS RELATED TO THE USE CASE]

II. Actors

Identify all the participants involved in the process. Define their roles and responsibilities.

Primary Actor: [PRINCIPAL PARTICIPANT OF THE PROCESS]

Supporting Actors: [LIST OF SECONDARY PARTICIPANTS]

Stakeholders:

• Stakeholder 1: [INTERESTS]

• Stakeholder 2: [INTERESTS]

• Stakeholder 3: [INTERESTS]

III. Process Steps

Outline the sequence of steps required to complete the process from start to finish. Include decision points and potential branching of steps based on conditions met during the process.

• Start Process: [DESCRIBE THE INITIAL STEP]

• Step 1: [DESCRIPTION OF STEP]

• If [CONDITION], then go to Step [NUMBER]; else go to Step [NUMBER].

• Repeat the above format for all subsequent steps.

• End Process: [DESCRIBE THE FINAL STEP AND THE CONDITIONS UNDER WHICH THE PROCESS IS CONSIDERED COMPLETE]

IV. Success Criteria

List the criteria used to define the successful completion of the process.

Success Criterion 1: [DEFINE THE FIRST CRITERION]

Success Criterion 2: [DEFINE ADDITIONAL CRITERIA]

Success Criterion 3: [DEFINE THE FIRST CRITERION]

Success Criterion 4: [DEFINE ADDITIONAL CRITERIA]

V. Exceptions

Document potential exceptions or issues that could arise during the process and stipulate how these should be managed.

• Exception 1: [DESCRIBE THE EXCEPTION AND MANAGEMENT STEPS]

• Exception 2: [ADDITIONAL EXCEPTIONS AND RESPONSES]

VI. Notes and Issues

Record any additional notes, observations, or issues identified during the drafting or execution of this use case that might inform future revisions.

• Note 1: [ADDITIONAL INFORMATION OR OBSERVATION]

• Issue 1: [DOCUMENT IDENTIFIED ISSUES FOR FUTURE ATTENTION]

Version Control

Version	Date	Author	Changes
1.0	[Date of creation]	[YOUR NAME]	Initial creation of the document.
1.1	[Date of update]	[YOUR NAME]	Updates based on initial feedback.

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