Reference Check Phone Script

This script is made by [YOUR NAME]. This script is made under the organization, [YOUR COMPANY NAME]. The company address of the creator of this script is as follows: [YOUR COMPANY ADDRESS]. The company email of the creator of this script is as follows: [YOUR COMPANY EMAIL]. The company phone number of the creator of this script is as follows: [YOUR COMPANY NUMBER]. The company website of the creator of this script is as follows: [YOUR COMPANY WEBSITE].

1. Introduction

Initiating a conversation in a professional and courteous manner sets the tone for the entire interaction. This segment ensures that the reference feels respected and understands the purpose of the call.

Greeting: "Hello, my name is [YOUR NAME], and I am calling from [YOUR COMPANY NAME]. May I speak with [Reference’s Name], please? Thank you for taking the time to speak with me."

2. Verification of Candidate Relationship

Establishing the relationship between the candidate and the reference is critical. This helps in confirming that the reference provided by the candidate is indeed valid and appropriate for further inquiries.

"Could you please confirm how you know [CANDIDATE NAME]? What was your professional relationship? This information is important for us to understand the context of your feedback."

3. Questions About the Candidate

The core of the reference check revolves around gathering insights about the candidate's skills, work ethic, and other job-related characteristics. It's important to cover various aspects to form a well-rounded view of the candidate.

"Can you comment on [CANDIDATE NAME]'s reliability and punctuality?"
"What were the primary responsibilities of [CANDIDATE NAME] at your organization?"
"How does [CANDIDATE NAME] handle pressure and stress?"
"Could you give an example of a time when [CANDIDATE NAME] demonstrated leadership?"

4. Strengths and Weaknesses

Understanding both the strengths and areas for improvement allows potential employers to gauge how the candidate might fit within their organization or handle specific roles.

"In your view, what are the major strengths of [CANDIDATE NAME]? On the flip side, what areas do you think [CANDIDATE NAME] could improve upon?"

5. Closure

Concluding the call should be done politely, ensuring that all necessary information has been collected and providing the reference with an opportunity to add any additional remarks.

"Thank you for providing this valuable information. Before we conclude, is there anything else you would like to add regarding [CANDIDATE NAME]? Thank you again for your time and insights."

6. Final Acknowledgment

End the call gracefully while confirming any necessary follow-ups. Ensure that the reference knows their input is appreciated and will be considered in the decision-making process.

"We really appreciate your assistance today. This information will be invaluable to our decision-making process. We will let you know if we need any more information. Have a great day!"