Travel Agency Post-Travel Evaluation Checklist
Travel Agency Post-Travel Evaluation Checklist
Thank you for choosing [Your Company Name] for your recent travel adventure. Your feedback is invaluable to us as we strive to enhance our services. Please fill out this checklist, providing detailed evaluations and suggestions based on your experiences. Refer to the rating scale provided below to guide your responses.
1 - Very Poor: Your expectations were not met; significant improvements needed.
2 - Poor: Below average, several aspects did not meet standards.
3 - Average: Met expectations in most areas but improvements are possible.
4 - Good: Most aspects met or exceeded expectations; only minor improvements needed.
5 - Excellent: Exceeded expectations with superior service and experience.
1. Accommodation Feedback
This section evaluates the quality and comfort of your accommodation. Your feedback helps us ensure our accommodation partners maintain high standards and offer value.
|
Criteria |
1 |
2 |
3 |
4 |
5 |
Comments (Optional) |
|---|---|---|---|---|---|---|
|
Cleanliness of accommodation |
|
|
|
|
|
Very clean, well-maintained. |
|
Comfort of sleeping arrangements |
|
|
|
|
|
|
|
Quality of customer service received |
|
|
|
|
|
|
|
Amenities offered (e.g., WiFi, pool) |
|
|
|
|
|
|
|
Overall value for money |
|
|
|
|
|
2. Transportation
Evaluate your satisfaction with all transportation during your journey. We aim to provide comfortable and efficient transportation.
|
Criteria |
1 |
2 |
3 |
4 |
5 |
Comments (Optional) |
|---|---|---|---|---|---|---|
|
Comfort of transportation provided |
|
|
|
|
|
Comfortable seats and clean cabin. |
|
Punctuality of transport services |
|
|
|
|
|
|
|
Courtesy of drivers or staff |
|
|
|
|
|
|
|
Condition and cleanliness of vehicle |
|
|
|
|
|
|
|
Overall satisfaction with transportation |
|
|
|
|
|
3. Destination Activities
Share how the activities at your destination enhanced your travel experience. We want these to be enjoyable and enriching.
|
Criteria |
1 |
2 |
3 |
4 |
5 |
Comments (Optional) |
|---|---|---|---|---|---|---|
|
Quality and variety of activities |
|
|
|
|
|
Wide range of activities. |
|
Organization of activities |
|
|
|
|
|
|
|
Professionalism of guides/instructors |
|
|
|
|
|
|
|
Safety measures and protocols |
|
|
|
|
|
|
|
Overall enjoyment of activities |
|
|
|
|
|
4. Overall Travel Experience
Evaluate your overall travel experience, from planning to completion. We seek to deliver exceptional journeys.
|
Criteria |
1 |
2 |
3 |
4 |
5 |
Comments (Optional) |
|---|---|---|---|---|---|---|
|
Overall satisfaction with the trip |
|
|
|
|
|
Wonderful trip, memorable experiences. |
|
Itinerary planning and execution |
|
|
|
|
|
|
|
Communication from [Your Company Name] |
|
|
|
|
|
|
|
Meeting of travel needs and expectations |
|
|
|
|
|
5. Additional Comments and Suggestions
We welcome additional comments or suggestions that can help us improve our services further.
|
Additional comments |
Would appreciate more free time in itinerary. |
|
Suggestions for improvement |
|
|
Staff recognition |
|
|
Interest in future travel options |
|
|
Other feedback |
Prepared By: [Your Name]
