Travel Agency Maintenance Agreement
1. Introduction
This Maintenance Agreement ("Agreement") is entered into as of [Date], by and between [Your Company Name], located at [Your Company Address] ("Travel Agency"), and [Second Party], located at [Second Party Address] ("Maintenance Service Provider").
2. Definitions
2.1. "Maintenance Services" shall refer to the services provided by the Maintenance Service Provider to maintain and support the equipment and/or software specified in this Agreement.
2.2. "Equipment" shall refer to the hardware and physical devices owned or leased by the Travel Agency and covered under this Agreement.
2.3. "Software" shall refer to the computer programs and applications owned or licensed by the Travel Agency and covered under this Agreement.
3. Scope of Maintenance Services
3.1. The Maintenance Service Provider agrees to provide maintenance and support services for the Equipment and Software listed in Exhibit A attached hereto.
3.2. Maintenance services may include routine inspections, preventive maintenance, repairs, software updates, and technical support as necessary to ensure the proper functioning of the Equipment and Software.
4. Maintenance Schedule
4.1. Maintenance visits shall be scheduled according to the Maintenance Schedule outlined in Exhibit B attached hereto.
4.2. The Maintenance Service Provider shall respond to maintenance requests from the Travel Agency within [00] hours/days of receiving such requests.
5. Responsibilities of the Maintenance Service Provider
5.1. The Maintenance Service Provider shall perform maintenance services with due diligence and in a professional manner, employing qualified personnel with suitable expertise.
5.2. The Maintenance Service Provider shall provide updates and reports on maintenance activities to the Travel Agency on a [Frequency] basis.
6. Responsibilities of the Travel Agency
6.1. The Travel Agency shall cooperate with the Maintenance Service Provider and provide access to Equipment and Software for maintenance purposes.
6.2. The Travel Agency shall promptly report any issues or malfunctions with the Equipment or Software to the Maintenance Service Provider.
7. Fees and Payment Terms
7.1. The Travel Agency agrees to pay the Maintenance Service Provider fees for the Maintenance Services rendered, as outlined in Exhibit C attached hereto.
7.2. Payment shall be made [Payment Terms] from the date of invoice.
8. Term and Termination
8.1. This Agreement shall commence on the Effective Date and continue for a period of [Initial Term]. Thereafter, it shall automatically renew for successive [Renewal Term] unless terminated by either party with [Notice Period] prior written notice.
8.2. Either party may terminate this Agreement immediately upon written notice if the other party breaches any material provision of this Agreement and fails to cure such breach within [00] days.
9. Confidentiality
9.1. Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of providing or receiving Maintenance Services.
10. Indemnification
10.1. Each party agrees to indemnify and hold harmless the other party from any claims, damages, losses, or liabilities arising out of or related to their respective acts or omissions under this Agreement.
11. Limitation of Liability
11.1. In no event shall either party be liable to the other party for any consequential, incidental, indirect, punitive, or special damages arising out of or related to this Agreement.
12. Governing Law and Dispute Resolution
12.1. This Agreement shall be governed by and construed in accordance with the laws of [State].
12.2. Any dispute arising out of or in connection with this Agreement shall be resolved through negotiation in good faith. If the dispute cannot be resolved amicably, it shall be referred to arbitration in accordance with the rules of [Arbitration Organization].
13. Miscellaneous Provisions
13.1. This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior agreements and understandings, whether written or oral.
13.2. This Agreement may not be amended except in writing signed by both parties.
14. Signatures
IN WITNESS WHEREOF, the parties have executed this Agreement as of the Effective Date first above written.
[Your Name]
[Date]
[Second Party Representative's Name]
[Date]
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