Travel Agency Job Evaluation

This document serves as a comprehensive job evaluation form for [Your Company Name] Travel Agency, designed to assess the performance of employees across various critical areas including customer service, sales, and teamwork. The evaluation aims to identify strengths, and areas for improvement, and set clear goals, ensuring continuous personal and professional growth within the company.

Employee Information

Name:
Position:
Department:
Evaluation Period:
Evaluator:

Job Performance Criteria

1. Customer Service

• Effectiveness in handling customer inquiries.

• Ability to resolve conflicts and ensure customer satisfaction.

2. Sales Performance

• Achievement of sales targets.

• Proficiency in promoting and selling travel packages.

3. Knowledge and Expertise

• Understanding of travel regulations, destinations, and services.

• Ability to provide accurate and thorough travel advice.

4. Communication Skills

• Clarity and effectiveness in written and oral communication.

• Professional interaction with clients and team members.

5. Team Collaboration and Support

• Contribution to team goals and support for colleagues.

• Engagement in team meetings and group projects.

6. Adaptability

• Ability to handle unexpected changes and challenges.

• Flexibility in adapting to new roles or changes in the market.

Performance Rating Scale

Rating	Score	Description
Excellent	5	Exceeds expectations in all areas.
Very Good	4	Consistently meets and often exceeds expectations.
Satisfactory	3	Meets expectations in all essential aspects.
Needs Improvement	2	Frequently falls short of expected standards.
Unsatisfactory	1	Does not meet job requirements.

Individual Performance Review

Criteria	Score (1-5)	Comments
Customer Service
Sales Performance
Knowledge and Expertise
Communication Skills
Team Collaboration and Support
Adaptability

Evaluator Comments

Strengths:
Areas for Improvement:
Employee Feedback:
Goals for the Next Period:

Overall Performance Rating

• Total Score: [Calculate total score based on the ratings]

Evaluator:
Employee:
Review Date:

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