Travel Agency Criteria Evaluation
Travel Agency Criteria Evaluation
This document outlines the evaluation criteria used by [Your Company Name] to assess the quality and suitability of other travel agencies with which our company may partner. Our goal is to ensure that our customers receive the best possible travel experiences facilitated by reputable and high-quality service providers.
Each criterion is scored on a scale from 1 to 10, with the following meanings:
|
Score |
Meaning |
|---|---|
|
1-3 |
Poor - Does not meet expectations; significant improvement needed. |
|
4-6 |
Average - Meets basic requirements but lacks in areas that could enhance performance and customer satisfaction. |
|
7-8 |
Good - Generally meets the expected standards with minor areas for improvement. |
|
9-10 |
Excellent - Exceeds expectations with superior performance and high customer satisfaction. |
Evaluation Criteria
1. Company Overview
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Market Reputation |
Reviews, awards, and recognition. |
|
|
Financial Stability |
Analysis of financial health and stability. |
2. Licensing and Affiliations
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Appropriate Licensing |
Verification of necessary travel industry licenses. |
|
|
Industry Affiliations |
Memberships in professional organizations like ASTA, IATA, etc. |
3. Service Offerings
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Variety of Services |
Range of services offered (e.g., ticket booking, custom packages). |
|
|
Customization Options |
Ability to tailor trips to customer preferences. |
|
|
Niche Markets |
Specialization in particular types of travel (e.g., adventure, luxury). |
4. Customer Service
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Responsiveness |
Speed and effectiveness in handling inquiries and issues. |
|
|
Customer Feedback |
Ratings and reviews from previous customers. |
|
|
Support Availability |
Availability of support before, during, and after travel. |
5. Pricing and Value
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Competitiveness |
Comparison with market average prices. |
|
|
Transparency |
Clarity and upfront communication about all costs. |
|
|
Value for Money |
The overall value provided is relative to the cost. |
6. Technology Use
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Booking System |
Ease of use and reliability of the booking system. |
|
|
Mobile App |
Availability and functionality of a mobile application. |
|
|
Online Presence |
Quality of website and activity on social media. |
7. Sustainability Practices
|
Criteria |
Details |
Score (1-10) |
|---|---|---|
|
Environmental Impact |
Efforts to minimize the environmental impact of travel. |
|
|
Sustainable Options |
Availability of eco-friendly travel packages. |
|
|
Community Engagement |
Engagement with local communities and support for local economies. |
