Travel Agency Employee Evaluation
Travel Agency Employee Evaluation
[YOUR COMPANY NAME]
Date: [Insert Date]
This document outlines the performance evaluation criteria for employees within the travel agency. The evaluation is designed to systematically assess and guide improvements in employee performance based on specific, predefined criteria.
Overview of Evaluation Criteria
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Customer Service Excellence: Evaluates the ability of employees to provide outstanding service to clients, including problem-solving and communication skills.
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Sales Performance: Measures the effectiveness of employees in achieving sales targets and their ability to secure new client accounts.
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Product Knowledge: Assesses employees’ understanding and knowledge of travel packages, promotions, and regulations relevant to travel.
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Operational Compliance: Reviews adherence to company policies and industry regulations, including the management of documentation and procedure compliance.
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Teamwork and Cooperation: Looks at the employee’s ability to work collaboratively with others within the company to achieve common goals.
Employee Evaluation Form
|
Criteria |
Description |
Rating (1-5) |
|---|---|---|
|
Customer Service Excellence |
Ability to handle client inquiries efficiently, show empathy, and maintain positive engagement. |
|
|
Sales Performance |
Capacity to meet or exceed individual sales targets, and effectively use selling techniques. |
|
|
Product Knowledge |
Understanding of available travel products, ability to communicate benefits, and customize solutions for clients. |
|
|
Operational Compliance |
Compliance with all legal, operational, and company standards and procedures. |
|
|
Teamwork and Cooperation |
Demonstrates a cooperative spirit, works well with others, contributes to a collaborative team environment. |
Rating Scale: 1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent
