Travel Agency Performance Evaluation
Travel Agency Performance Evaluation
This performance evaluation is designed to assess the individual contributions of our staff to the success of [Your Company Name]. It is intended to encourage a mutual understanding of job performance expectations, and to improve both individual and organizational effectiveness. We utilize this process to recognize achievements, set expectations for future performance, and identify areas for growth and development.
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Category |
Details |
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Evaluation Period |
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Start Date: |
[Start Date] |
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End Date: |
[End Date] |
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Employee Details |
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Employee Name: |
[Employee Name] |
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Position: |
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Department: |
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Evaluator Information |
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Evaluator Name: |
[Evaluator Name] |
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Evaluation Date: |
Rating System:
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5 - Excellent: Consistently exceeds expectations in all areas of responsibility.
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4 - Very Good: Frequently exceeds expectations and shows a high level of competence.
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3 - Satisfactory: Meets expectations, competent in job role.
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2 - Needs Improvement: Occasionally meets expectations but is inconsistent.
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1 - Unsatisfactory: Does not meet expectations, improvement required.
Evaluation Criteria:
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Criteria |
Rating (1-5) |
Comments/Suggestions |
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Professional Knowledge |
4 |
Demonstrates a deep understanding of travel planning and industry standards. |
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Customer Service Skills |
Excellent at managing customer expectations and resolving issues. |
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Communication Skills |
Communicates effectively with clients and team members. |
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Dependability |
Reliable in completing tasks and adhering to schedules. |
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Problem Solving |
Shows initiative and creativity in solving client issues. |
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Teamwork and Cooperation |
Works well within the team, contributing to team goals. |
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Compliance with Policies |
Adheres to company policies and industry regulations. |
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Sales and Marketing |
Effectively promotes and sells travel packages. |
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Overall Job Performance |
A general assessment of performance across all areas. |
This evaluation should serve as a reflective tool for both the employee and management. It aims to highlight strengths as well as areas needing improvement. Feedback is encouraged to foster professional growth and to align future objectives with company goals.
