Travel Agency Disciplinary Notice

[Date]

[Employee's Name]

[Employee's Position]

[Employee's Department]

Subject: Disciplinary Notice

Dear [Employee's Name],

This letter serves as a formal notice regarding concerns that have been raised pertaining to your conduct and performance as detailed below. It is imperative that we address these issues promptly to maintain the standards and reputation of [Your Company Name].

Issue(s) Identified:

1. Issue 1: Non-compliance with Customer Service Protocols - Failure to adhere to established communication standards and customer engagement procedures, as observed on multiple occasions during routine audits of customer interactions.

2. Issue 2: Unauthorized Absences - Repeated absence from work without proper notification or approval, violating our attendance policy.

3. Additional Issues: Inappropriate Use of Company Resources - Utilization of company equipment and Internet for personal purposes during office hours.

These actions are considered violations of our company policies (refer to Employee Handbook, Section 5, Page 12). The impact of these issues has not only affected the operational effectiveness of our team but also compromised the quality of service we commit to our clients.

Expected Corrective Actions:

• Immediate improvement in customer service interactions and adherence to communication protocols.

• Compliance with all company policies and standards, particularly those related to attendance and proper use of company resources.

• Undertake a training session on professional conduct and resource management by the end of this month.

Consequences of Non-compliance:

Should there be no significant improvement or change in your conduct, further disciplinary actions will be considered, which could include suspension, demotion, or termination of employment.

Support and Resources Available:

We encourage you to utilize the resources available through our Human Resources department to assist you in addressing these issues. Additionally, your supervisor, [Supervisor's Name], is available to discuss any support you may need to meet your job requirements effectively.

Timeline for Review:

Your performance and conduct will be closely monitored over the coming 30 days, after which there will be a formal review to assess any progress made.

Please acknowledge receipt of this notice by signing and returning a copy to the Human Resources department by [Due Date]. We hope to see immediate improvements and are here to support you in making these changes.

Thank you for your immediate attention to this serious matter.

Warm regards,

[Your Name]

[Your Position]

[Your Company Name]

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