Call Center Roster

I. Roster Details/Objective

Objective: Efficiently schedule call center agents to ensure optimal coverage and customer service levels at [YOUR CALL CENTER NAME] for the week starting [DATE].

II. Agent Information

• Agent Name: [Employee Name]

• Role: [Employee Role]

• Week Starting: [Date]

III. Weekly Shift Schedule

Day	Shift Start	Shift End	Assigned Area	Supervisor Notes
Monday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Tuesday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Wednesday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Thursday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Friday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Saturday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Sunday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]

IV. Break Times

Day	First Break	Lunch Break	Last Break
Monday	[Time]	[Time]	[Time]
Tuesday	[Time]	[Time]	[Time]
Wednesday	[Time]	[Time]	[Time]
Thursday	[Time]	[Time]	[Time]
Friday	[Time]	[Time]	[Time]
Saturday	[Time]	[Time]	[Time]
Sunday	[Time]	[Time]	[Time]

V. Contact Information

• Call Center Manager: [Manager's Name]

• Contact Number: [Manager's Phone Number]

• Email: [Manager's Email Address]

VI. Notes and Observations

• MONDAY: [Notes]

• TUESDAY: [Notes]

• WEDNESDAY: [Notes]

• THURSDAY: [Notes]

• FRIDAY: [Notes]

• SATURDAY: [Notes]

• SUNDAY: [Notes]

VII. Review and Approval

• Reviewed by: [Supervisor's Name]

• Approval Date: [Date of Approval]

• Comments: [Any Additional Remarks or Feedback]

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