Call Center Roster Template

Call Center Roster

I. Roster Details/Objective

Objective: Efficiently schedule call center agents to ensure optimal coverage and customer service levels at [YOUR CALL CENTER NAME] for the week starting [DATE].

II. Agent Information

Agent Name: [Employee Name]
Role: [Employee Role]
Week Starting: [Date]

III. Weekly Shift Schedule

Day	Shift Start	Shift End	Assigned Area	Supervisor Notes
Monday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Tuesday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Wednesday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Thursday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Friday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Saturday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]
Sunday	[Start Time]	[End Time]	[Duty or Department]	[Special Instructions]

IV. Break Times

Day	First Break	Lunch Break	Last Break
Monday	[Time]	[Time]	[Time]
Tuesday	[Time]	[Time]	[Time]
Wednesday	[Time]	[Time]	[Time]
Thursday	[Time]	[Time]	[Time]
Friday	[Time]	[Time]	[Time]
Saturday	[Time]	[Time]	[Time]
Sunday	[Time]	[Time]	[Time]

V. Contact Information

Call Center Manager: [Manager's Name]
Contact Number: [Manager's Phone Number]
Email: [Manager's Email Address]

VI. Notes and Observations

MONDAY: [Notes]
TUESDAY: [Notes]
WEDNESDAY: [Notes]
THURSDAY: [Notes]
FRIDAY: [Notes]
SATURDAY: [Notes]
SUNDAY: [Notes]

VII. Review and Approval

Reviewed by: [Supervisor's Name]
Approval Date: [Date of Approval]
Comments: [Any Additional Remarks or Feedback]

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