Travel Agency Administrative Assistant Job Description

Job Summary:

We are seeking a detail-oriented and organized Administrative Assistant to provide administrative support to our travel agency team. The ideal candidate will possess strong communication skills, excellent time management abilities, and a passion for travel.

Key Responsibilities:

• Provide administrative support to travel consultants and management team, including answering phones, managing emails, and handling correspondence.

• Assist with travel bookings, including flights, hotels, tours, and transportation arrangements.

• Prepare and process travel documents, itineraries, and invoices accurately and efficiently.

• Maintain client files and records, ensuring all information is up-to-date and organized.

• Coordinate meetings, appointments, and travel arrangements for staff as needed.

• Assist with office management tasks, such as ordering supplies, maintaining office equipment, and organizing files.

• Handle customer inquiries and provide excellent customer service in person, over the phone, and via email.

• Assist with marketing initiatives, including social media updates, website maintenance, and promotional activities.

• Perform other administrative duties and special projects as assigned by management.

Qualifications:

• High school diploma or equivalent; additional education or training in office administration or travel and tourism is a plus.

• Proven experience in an administrative support role, preferably in the travel industry.

• Proficiency in Microsoft Office suite (Word, Excel, Outlook) and other office software.

• Excellent organizational and time management skills with the ability to prioritize tasks effectively.

• Strong attention to detail and accuracy in data entry and record-keeping.

• Exceptional communication skills, both written and verbal.

• Ability to work independently and as part of a team in a fast-paced environment.

• Knowledge of travel booking systems and software (e.g., Sabre, Amadeus) is an asset.

• Passion for travel and willingness to learn about new destinations and travel products.

Benefits:

• Competitive salary based on experience.

• Opportunities for career growth and development.

• Health insurance and other benefits package.

• Travel perks and discounts.

About Us:

[Company Name] is a reputable travel agency dedicated to providing exceptional travel experiences to our clients. With a focus on customer service and attention to detail, we strive to make every journey memorable and hassle-free.

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