Travel Agency Review Schedule
Travel Agency Review Schedule
The following schedule outlines the process for conducting a comprehensive review of [Your Company Name]'s operations and customer service. By adhering to this schedule, we aim to identify areas of strength and opportunities for improvement to enhance the overall experience for our customers.
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Week |
Task |
Details |
|---|---|---|
|
Week 1 |
Preparation |
|
|
Define review criteria and objectives |
Identify key performance indicators (KPIs), review methods, and objectives for the assessment. |
|
|
Assign roles and responsibilities |
Appoint team members and allocate tasks for data collection, analysis, and reporting. |
|
|
Gather relevant materials and resources |
Collect previous reviews, customer feedback, and any relevant documentation for reference. |
|
|
Week 2 |
Data Collection |
|
|
Collect customer feedback |
Send out surveys, monitor online reviews, and conduct mystery shopping visits to gather feedback. |
|
|
Week 3 |
Data Analysis |
|
|
Analyze survey results |
Collate survey responses, quantify satisfaction scores, and identify trends or common themes. |
|
|
Review mystery shopping findings |
Evaluate service quality and customer experience based on observations from mystery shopping visits. |
|
|
Cross-reference with online reviews |
Compare findings from surveys and mystery shopping with online feedback to identify areas for improvement. |
|
|
Week 4 |
Reporting and Action Planning |
|
|
Draft review report |
Document findings, strengths, weaknesses, and recommendations for improvement in a comprehensive report. |
|
|
Review and finalize report |
Circulate the draft report for feedback, incorporate revisions, and finalize the report for presentation. |
|
|
Develop action plan |
Define specific steps and assign responsibilities for implementing changes based on review findings. |
|
|
Present findings and action plan |
Schedule a meeting to present the review findings and proposed action plan to management for approval and action. |
