Salon Annual Evaluation

Salon Annual Evaluation

Complete this evaluation to identify areas of excellence and potential improvement, aiming to enhance overall client satisfaction and operational efficiency. Please fill out each section of the form carefully, rating from 1 to 5 based on the criteria provided and refer to the Overall Score to interpret the salon's performance based on the total.

Evaluation Overview

Evaluation Period:                                                             

Evaluation Date:                                                                

Evaluator:                                                                           

Position/Title:                                                                    

Rating Scale

Rating

Meaning

1

Poor - Far below expectations with significant improvement needed.

2

Fair - Below expectations, several areas need enhancement.

3

Good - Meets basic expectations with room for improvement.

4

Very Good - Above expectations, minor improvements needed.

5

Excellent - Exceeds expectations with exceptional performance.

Evaluation

Metric

Description

Rating

Customer Satisfaction

Measure of how satisfied customers are with the services provided.

Staff Professionalism

Evaluation of staff behavior, competence and appearance.

Service Variety

Assessment of the range of services offered by the salon.

Facility Cleanliness

Checks the consistency and quality of salon hygiene and cleanliness.

Product Quality

Quality of the beauty products used and sold by the salon.

Appointment Scheduling Efficiency

Effectiveness of the booking system and accommodation of client schedules.

Customer Retention

Ability of the salon to retain customers over time.

Marketing and Promotion Effectiveness

Success of marketing campaigns and promotions in attracting new clients.

Financial Management

Efficiency and effectiveness of financial operations within the salon.

Overall Experience

General assessment of the overall client experience at the salon.

Total

Overall Score

Score Range

Qualitative Meaning

10-19

Unsatisfactory

20-29

Needs Improvement

30-39

Satisfactory

40-49

Very Good

50

Outstanding

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