IT Help Desk CV

Name: [Your Name]

Address: [Your Address]

LinkedIn Profile: linkedin.com/in/xaviercooper

I. Objective

Detail-oriented and customer-focused IT professional with a passion for solving technical issues seeks to leverage technical expertise and strong communication skills in an IT Help Desk position. Committed to providing efficient and effective support to end-users in resolving technical problems.

II. Professional Experience

IT Support Specialist

XYZ Company, Anytown, USA
January 2051 - Present

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Diagnose and troubleshoot technical issues, including network connectivity, printer problems, and software errors.

Install, configure, and maintain computer systems, software, and peripherals.

Document and track incidents and resolutions using a ticketing system.

Collaborate with team members to resolve complex technical issues and escalate to higher support levels when necessary.

Customer Service Representative

ABC Corporation, Anytown, USA
June 2050 - December 2051

Responded to customer inquiries and resolved issues in a timely and professional manner.

Assisted customers with product information, troubleshooting, and order processing.

Handled customer complaints and provided appropriate solutions to ensure customer satisfaction.

Maintained accurate records of customer interactions and transactions.

III. Education

Bachelor of Science in Information Technology

Anytown University, Anytown, USA
Graduated: May 2050

IV. Technical Skills

Operating Systems: Windows, macOS, Linux
Hardware: Desktops, Laptops, Printers, Networking Equipment
Software: Microsoft Office Suite, Active Directory, Remote Desktop Services
Troubleshooting: Hardware and software issues, and network connectivity problems.
Ticketing Systems: ServiceNow, Zendesk
Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation

V. References

Available upon request.