IT Help Desk CV
IT Help Desk CV
Name: [Your Name]
Address: [Your Address]
LinkedIn Profile: linkedin.com/in/xaviercooper
I. Objective
Detail-oriented and customer-focused IT professional with a passion for solving technical issues seeks to leverage technical expertise and strong communication skills in an IT Help Desk position. Committed to providing efficient and effective support to end-users in resolving technical problems.
II. Professional Experience
IT Support Specialist
XYZ Company, Anytown, USA
January 2051 - Present
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Diagnose and troubleshoot technical issues, including network connectivity, printer problems, and software errors.
Install, configure, and maintain computer systems, software, and peripherals.
Document and track incidents and resolutions using a ticketing system.
Collaborate with team members to resolve complex technical issues and escalate to higher support levels when necessary.
Customer Service Representative
ABC Corporation, Anytown, USA
June 2050 - December 2051
Responded to customer inquiries and resolved issues in a timely and professional manner.
Assisted customers with product information, troubleshooting, and order processing.
Handled customer complaints and provided appropriate solutions to ensure customer satisfaction.
Maintained accurate records of customer interactions and transactions.
III. Education
Bachelor of Science in Information Technology
Anytown University, Anytown, USA
Graduated: May 2050
IV. Technical Skills
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Operating Systems: Windows, macOS, Linux
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Hardware: Desktops, Laptops, Printers, Networking Equipment
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Software: Microsoft Office Suite, Active Directory, Remote Desktop Services
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Troubleshooting: Hardware and software issues, and network connectivity problems.
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Ticketing Systems: ServiceNow, Zendesk
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Certifications: CompTIA A+, CompTIA Network+, ITIL Foundation
V. References
Available upon request.
