IT Support Engineer CV
IT Support Engineer CV
I. Personal Information
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Name: |
[Your Name] |
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Address |
[Your Address] |
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LinkedIn Profile |
linkedin.com/in/carljohnson |
II. Objective
Dedicated and resourceful IT Support Engineer with 5 years of experience providing technical assistance and resolving issues promptly. Proficient in troubleshooting hardware, software, and network problems to ensure smooth operations. Seeking to leverage expertise in IT support engineering to contribute effectively to a dynamic team.
III. Professional Experience
IT Support Engineer
XYZ Technologies, Anytown, NY
May 2056 to Present
Provide technical support to end-users, troubleshooting hardware, software, and network issues.
Install, configure, and maintain computer systems and software applications.
Collaborate with cross-functional teams to implement IT projects and upgrades.
Document support activities, resolutions, and procedures for knowledge sharing.
Deliver excellent customer service and ensure timely resolution of IT issues.
Conduct training sessions for end-users on IT systems and applications.
Technical Support Specialist
ABC Solutions, Another Town, CA
January 2054 to April 2056
Responded to IT support requests via the ticketing system, resolving issues within SLA.
Diagnosed and repaired hardware failures, including desktops, laptops, printers, and peripherals.
Assisted in the deployment and maintenance of IT infrastructure, including servers, switches, and routers.
Managed Active Directory accounts, permissions, and group policies.
Conducted regular backups and disaster recovery tests to ensure data integrity.
Maintained inventory of hardware, software licenses, and IT assets.
IV. Education
Bachelor of Science in Information Technology
University of Technology, Anytown, NY, 2054
V. Certifications
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CompTIA A+
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CompTIA Network+
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Microsoft Certified: Azure Fundamentals
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ITIL Foundation Certification
VI. Skills
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Technical Support
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Hardware Troubleshooting
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Software Installation and Configuration
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Network Troubleshooting
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Customer Service
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Active Directory Management
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Ticketing Systems (e.g., ServiceNow, Jira)
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ITIL Framework
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Excellent Communication Skills
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Problem-Solving Abilities
VII. References
Available upon request.
