IT Support Engineer CV

I. Personal Information

Name:	[Your Name]
Address	[Your Address]
LinkedIn Profile	linkedin.com/in/carljohnson

II. Objective

Dedicated and resourceful IT Support Engineer with 5 years of experience providing technical assistance and resolving issues promptly. Proficient in troubleshooting hardware, software, and network problems to ensure smooth operations. Seeking to leverage expertise in IT support engineering to contribute effectively to a dynamic team.

III. Professional Experience

IT Support Engineer

XYZ Technologies, Anytown, NY

May 2056 to Present

Provide technical support to end-users, troubleshooting hardware, software, and network issues.

Install, configure, and maintain computer systems and software applications.

Collaborate with cross-functional teams to implement IT projects and upgrades.

Document support activities, resolutions, and procedures for knowledge sharing.

Deliver excellent customer service and ensure timely resolution of IT issues.

Conduct training sessions for end-users on IT systems and applications.

Technical Support Specialist

ABC Solutions, Another Town, CA

January 2054 to April 2056

Responded to IT support requests via the ticketing system, resolving issues within SLA.

Diagnosed and repaired hardware failures, including desktops, laptops, printers, and peripherals.

Assisted in the deployment and maintenance of IT infrastructure, including servers, switches, and routers.

Managed Active Directory accounts, permissions, and group policies.

Conducted regular backups and disaster recovery tests to ensure data integrity.

Maintained inventory of hardware, software licenses, and IT assets.

IV. Education

Bachelor of Science in Information Technology

University of Technology, Anytown, NY, 2054

V. Certifications

CompTIA A+
CompTIA Network+
Microsoft Certified: Azure Fundamentals
ITIL Foundation Certification

VI. Skills

Technical Support
Hardware Troubleshooting
Software Installation and Configuration
Network Troubleshooting
Customer Service
Active Directory Management
Ticketing Systems (e.g., ServiceNow, Jira)
ITIL Framework
Excellent Communication Skills
Problem-Solving Abilities

VII. References

Available upon request.