IT Technician CV

Date of Birth: [YOUR DATE OF BIRTH]

Age: [YOUR AGE]

Address: [Your Company Address]

LinkedIn: https://www.linkedin.com/in/your_own_profile

I. Objective:

Detail-oriented and customer-focused IT Technician with 5 years of experience providing technical support and troubleshooting solutions. Seeking to leverage strong technical skills and problem-solving abilities in the role of IT Support Technician or Network Technician.

II. Education

Bachelor of Science in Information Technology

[UNIVERSITY NAME], [LOCATION]

[YEAR OF GRADUATION]

III. Certifications:

  • CompTIA A+

  • CompTIA Network+

  • Microsoft Certified: Windows Server [Version]

  • Cisco Certified Entry Networking Technician (CCENT)

IV. Skills:

Technical Skills

Soft Skills

  • Troubleshooting hardware and software issues

  • Networking concepts and protocols (TCP/IP, DNS, DHCP)

  • Server administration (Windows Server, Linux)

  • Virtualization technologies (VMware, Hyper-V)

  • Excellent communication skills

  • Strong problem-solving abilities

  • Ability to work independently and as part of a team

  • Attention to detail

  • Customer service orientation

V. Achievements:

  • Recognized for consistently exceeding customer satisfaction targets by resolving technical issues promptly and effectively.

  • Implemented a network optimization strategy that improved bandwidth utilization by 20%, resulting in enhanced network performance for all users.

  • Received Employee of the Month award for outstanding contributions to IT support team efficiency and effectiveness.

VI. Qualifications

  • Proven track record of delivering high-quality technical support services in fast-paced environments.

  • Demonstrated ability to prioritize and manage multiple tasks effectively to meet deadlines.

  • Strong analytical and problem-solving skills, with a keen attention to detail.

  • Commitment to ongoing professional development and staying current with industry trends and technologies.

VII. Experience

IT Technician

[Company Name], [City, State]
[Month, Year] - Present

  • Provide technical support to employees regarding hardware, software, and networking issues

  • Install, configure, and maintain computer systems and peripherals

  • Troubleshoot network connectivity issues and implement solutions

  • Manage Active Directory accounts and permissions

  • Perform routine maintenance tasks such as system updates and backups

IT Support Specialist

[Company Name], [City, State]
[Month, Year] - [Month, Year]

  • Responded to help desk tickets and resolved issues promptly

  • Assisted with the deployment and configuration of new hardware and software

  • Conducted user training sessions on various software applications

  • Documented troubleshooting procedures and maintained knowledge base articles

  • Participated in IT projects such as system upgrades and migrations

VIII. References

Available upon request.

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