Salon Customer Service Job Description

About Us

At [Your Company Name], we believe in elevating beauty and wellness through exceptional service, professional integrity, and artistic passion. As a premier salon located in [Your Company Address], we pride ourselves on creating an inviting atmosphere where our clients can relax and leave feeling refreshed and confident.

Job Summary

We are seeking a dedicated and enthusiastic Salon Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a welcoming environment and providing stellar customer service. Your role will be pivotal in managing appointments, addressing client needs, and ensuring the smooth operation of the salon's daily activities.

Responsibilities

• Greet clients warmly and confirm scheduled services.

• Manage the reception area, ensuring it is clean, organized, and inviting.

• Handle all phone and online bookings, inquiries, and cancellations efficiently.

• Provide detailed information about our services, products, and promotions to clients.

• Process transactions and handle the point-of-sale system accurately.

• Assist in the coordination of salon staff schedules to maximize efficiency.

• Maintain a detailed and accurate client database.

• Handle customer concerns and feedback with professionalism and pass on relevant information to management.

• Support salon maintenance tasks as needed.

Qualifications

• High school diploma or equivalent; additional certification in Office Management is a plus.

• Proven experience as a front desk representative, agent, or relevant position.

• Familiarity with office machines (e.g., fax, printer, etc.).

• Knowledge of customer service practices and principles.

• Superior listening, verbal, and written communication skills.

• Ability to handle the stressful situation in a calm and professional manner.

• Excellent organizational and multitasking abilities.

• A strong client-facing and teamwork-oriented attitude.

• Proficiency in Microsoft Office Suite and salon management software.

Benefits

• Competitive salary

• Health, dental, and vision insurance

• Opportunities for professional development

• Discounts on services and products

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their suitability for the role to [Your Company Email]. Please mention the job title you are applying for in the subject line of your email.

We look forward to welcoming a new member to the [Your Company Name] family, where we work together to bring out the best in each other and our clients!

Salon Templates @ Template.net