Salon Policy Review Meeting Minute

Date: [Date]

Time: 10:00 AM - 11:30 AM

Location: [Your Company Name], Conference Room

Attendees

• [Salon Manager Name]

• [Assistant Manager Name]

• [Senior Stylist Name]

• [Junior Stylist Name]

• [Receptionist Name]

Agenda

1. Review of Appointment Scheduling Policy

2. Discussion on Dress Code Policy

3. Updates on Customer Service Policy

4. Any other agenda items

Discussion Summary

I. Appointment Scheduling Policy

• [Salon Manager Name] provided an overview of the current policy, highlighting the importance of timely scheduling and appointment confirmations.

• [Senior Stylist Name] suggested implementing an automated text message reminder system to reduce no-show appointments.

• [Assistant Manager Name] proposed extending the appointment booking window to accommodate more flexibility for clients.

• The team agreed to revise the policy to include automated reminders and extend the booking window by 24 hours.

II. Dress Code Policy

• [Assistant Manager Name] led the discussion on the existing dress code policy, emphasizing professionalism and cleanliness.

• [Junior Stylist Name] recommended updating the policy to allow more flexibility in hairstyles and accessories.

• [Senior Stylist Name] expressed concerns about maintaining a cohesive salon image while accommodating individual stylist preferences.

• After a thorough discussion, it was decided to revise the dress code policy to allow for more hairstyle options while maintaining overall professionalism.

III. Customer Service Policy Updates

• [Salon Manager Name] provided updates on recent customer feedback and complaints.

• [Receptionist Name] suggested implementing additional training sessions to improve communication skills and handling of difficult situations.

• [Senior Stylist Name] proposed creating a standardized protocol for addressing customer complaints to ensure consistency in resolution.

• The team agreed to schedule quarterly training sessions and develop a customer service protocol document.

Decisions Made

1. Appointment Scheduling Policy: Revised to include automated reminders and extend booking window by 24 hours.

2. Dress Code Policy: Revised to allow for more hairstyle options while maintaining professionalism.

3. Customer Service Policy Updates: Quarterly training sessions scheduled, and customer service protocol document to be developed.

Action Items

• [Salon Manager Name] to update Appointment Scheduling Policy and distribute to staff by [Date].

• [Assistant Manager Name] to revise Dress Code Policy and circulate for feedback by [Date].

• [Senior Stylist Name] to coordinate quarterly training sessions and develop customer service protocol document by June 1.

Next Steps

• Implementation of revised policies and scheduling of training sessions.

• Ongoing monitoring and evaluation of policy effectiveness.

Adjournment

The meeting was adjourned at 11:30 AM.

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