Salon Customer Feedback Meeting Minute
Salon Customer Feedback Meeting Minute
Date: [Date]
Time: 10:00 AM
Location: [Your Company Name], Conference Room
Attendees
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[Salon Manager Name]
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[Lead Stylist Name]
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[Receptionist Name]
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[Customer Service Representative Name]
Agenda
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Opening Remarks
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Review of Previous Meeting Minutes
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Presentation of Customer Feedback
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Discussion of Feedback
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Action Items and Next Steps
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Closing Remarks
1. Opening Remarks
[Salon Manager Name], the salon manager, welcomed everyone to the meeting and thanked them for their attendance. She emphasized the importance of gathering and addressing customer feedback to continuously improve salon services.
2. Review of Previous Meeting Minutes
[Salon Manager Name] briefly summarized the key points from the previous meeting's minutes. All action items were completed, including the implementation of a new online booking system and additional staff training on customer service.
3. Presentation of Customer Feedback
[Customer Service Representative Name] presented the customer feedback gathered over the past month. Feedback topics included:
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Praise for the quality of haircuts and color treatments.
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Requests for extended salon hours on weekends.
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Complaints about long wait times during peak hours.
4. Discussion of Feedback
Attendees discussed the feedback in detail, noting the positive aspects and areas for improvement. They acknowledged the need to address wait times during busy periods and agreed to explore options for optimizing scheduling and staffing.
5. Action Items and Next Steps
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[Lead Stylist Name] agreed to review the salon's appointment scheduling system and propose adjustments to reduce wait times.
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[Receptionist Name] committed to collecting data on peak hours and customer flow to inform scheduling changes.
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[Salon Manager Name] tasked [Customer Service Representative Name] with reaching out to customers who provided feedback to express appreciation and inform them of upcoming improvements.
6. Closing Remarks
[Salon Manager Name] thanked everyone for their active participation in the meeting and their dedication to providing excellent service to salon customers. She encouraged ongoing communication and collaboration to ensure that customer feedback continues to drive positive changes within the salon.
Meeting Adjourned: 11:00 AM
