Interior Design Service Level Agreement
Interior Design Service Level Agreement
This Service Level Agreement (SLA) is entered into by and between [Your Client / Subscriber / User Name] (hereinafter referred to as "Client") and [Your Company Name], a company organized and existing under the laws of the State of California with its principal place of business located at [Address] (hereinafter referred to as "Provider"). This Agreement establishes the terms and conditions under which Interior Design Services will be provided.
I. Agreement Overview
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between the Provider and Client for the provisioning of interior design services required to support and sustain the product or service.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
This Agreement outlines the parameters of all interior design services covered as they are mutually understood by the primary stakeholders.
II. Goal and Objectives
The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service support and delivery to the Client(s) by the Provider.
The goal of this Agreement is to obtain mutual agreement for interior design service provision between the Provider and Client.
The objectives of this Agreement are to:
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Provide clear reference to service ownership, accountability, roles, and/or responsibilities.
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Present a clear, concise, and measurable description of service provision to the Client.
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Match perceptions of expected service provision with actual service support & delivery.
III. Scope of Services
The following Services are covered by this Agreement:
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Mood and concept development
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Space planning and design layout
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Material and furnishing selection
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Project management and coordination with contractors
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Installation and finishing supervision
IV. Service Performance
Performance metrics are established as follows:
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Response Time: Provider will respond to any inquiry from Client within 24 hours.
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Project Milestone Adherence: Provider will adhere to the timeline set forth by the agreed project plan, with a permissible delay allowance of up to [5]% due to unforeseen circumstances.
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Quality of Service: All services provided will meet quality standards agreed upon in detailed specifications attached as Annex 1 to this Agreement.
V. Stakeholder Responsibilities
The Client's responsibility is to:
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Provide all necessary details and approvals on time.
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Make payments as per the agreed payment schedule.
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Notify the Provider of issues or dissatisfaction with the services provided within [48] hours of occurrence.
The Provider's responsibility is to:
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Manage all elements of the interior design project diligently and professionally.
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Draft and communicate project plans and updates regularly.
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Maintain open communication channels with the Client for project-related queries and updates.
VI. Legal Compliance
Provider shall perform all services under this Agreement in accordance with applicable law and professional standards existing the State of California.
VII. Payment
Payment terms are as follows:
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Total Project Estimated Cost: $[0]
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Payment Schedule: [30]% upfront, [40]% mid-project, [30]% upon completion.
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Late Payment: Payments not made within agreed timelines will be subjected to a late fee of [1.5]% per month.
VIII. Term and Termination
This Agreement will commence on [Month, Day, Year] and will continue until completion of the outlined services, or until terminated by either party with a 30-day written notice.
IX. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of State of California.
X. Signature
IN WITNESS WHEREOF, the Parties have executed this Service Level Agreement on the day and year first above written.
[Your Partner Company Name / Second Party]
By:
[Your Client / Subscriber / User Name]
[Position]
[Month, Day, Year]
[Your Company Name]
By:
[Your Name]
[Position]
[Month, Day, Year]
