Interior Design Complaint Letter

Date: [Date]

Subject: Issues with Contractor Workmanship and Compliance

Dear [Contractor Name],

We are reaching out to formally address multiple issues that have arisen with the construction and installation work completed by your team for our recent project commercial office redesign. Despite our repeated communications and your assurances, the execution has fallen short of the professional standards and specifications we outlined in our contract.

The key issues include:

Non-Adherence to Design Specifications: The materials used and the overall execution significantly deviate from the agreed-upon designs and quality standards. Notably, incorrect material finishes and unsuitable color schemes.
Delay in Project Timelines: The project has exceeded the agreed timelines by [Extent], impacting our operational planning and commitments to our clients.
Poor Quality of Workmanship: There are evident defects in the work done, including uneven installations and improper fittings, which not only compromise the design integrity but also the functionality of the space.

These issues are unacceptable and reflect poorly on our mutual commitment to quality and excellence. They have resulted in additional costs and have tarnished our reputation, jeopardizing our relationships with our clients.

We request an immediate meeting to discuss these matters thoroughly and to review the corrective measures needed to rectify these problems. We expect a detailed plan of action from your side, including timelines for the completion of repair works, and adjustments to the final payment to account for these disruptions and additional oversight required by our team.

Please respond by [Date], as it is critical we resolve these issues promptly to avoid further implications. We trust that you will treat this matter with the urgency it requires and uphold your commitments to high standards and customer satisfaction.

We look forward to your prompt and positive response.

Warm regards,

[Your Name]

[Your Position]

[Your Email]