E-commerce Customer Profile
E-commerce Customer Profile
I. Customer Demographics
A. Personal Information
Name: |
[CUSTOMER'S NAME] |
Age: |
[CUSTOMER'S AGE] |
Gender: |
[CUSTOMER'S GENDER] |
Location: |
[CUSTOMER'S LOCATION] |
Email: |
[CUSTOMER'S EMAIL] |
Phone Number: |
[CUSTOMER'S PHONE NUMBER] |
B. Household Information
Marital Status: |
[MARITAL STATUS] |
Number of Children: |
[NUMBER OF CHILDREN] |
Household Income: |
[HOUSEHOLD INCOME] |
Homeownership: |
[HOMEOWNERSHIP] |
II. Customer Engagement
A. Browsing Patterns
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Most Visited Pages:
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Homepage
-
Product Catalog
-
Sale Section
-
-
Time Spent on Site: Average of 30 minutes per session
-
Preferred Device: Desktop
B. Purchase History
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Total Orders: 15 orders
-
Total Amount Spent: $1,200
-
Average Order Value: $80
-
Favorite Product Categories:
-
Electronics
-
Clothing
-
Home Decor
-
III. Customer Preferences
A. Product Preferences
-
Favorite Brands:
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Apple
-
Nike
-
IKEA
-
-
Preferred Product Features:
-
Wireless
-
High Quality
-
Eco-friendly
-
B. Wishlist and Cart Contents
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Items in Wishlist:
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iPhone 20
-
Nike Air Max Shoes
-
Modern Coffee Table
-
-
Items in Cart:
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Smart Watch
-
Running Shoes
-
Throw Pillows
-
IV. Payment Methods
A. Preferred Payment Methods
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Credit Card: Visa
-
PayPal: Active
-
Other: Apple Pay
B. Billing Information
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Billing Address: [BILLING ADDRESS]
-
Payment History: Up to date
V. Additional Information
A. Customer Feedback
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Feedback: Satisfied with recent purchase, but wished for faster shipping
-
Complaints: None
B. Marketing Preferences
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Opt-in for Promotions: Yes
-
Preferred Communication Channel: Email
Prepared By: |
[YOUR NAME] |
Company Name: |
[YOUR COMPANY NAME] |
Email: |
[YOUR COMPANY EMAIL] |
Date Prepared: |
[DATE] |