On-Site Services Customer Profile

I. Client Information

A. Organization Details

Organization Name:	[Organization Name]
Industry:	[Industry]
Contact Person:	[Contact Person]
Position:	[Position]
Contact Information:	[Contact Information]

B. Company Background

[Organization Name] is a leading technology consulting firm specializing in digital transformation solutions for businesses across various industries. With over two decades of industry expertise, Innovative Solutions Inc. has earned a reputation for delivering innovative IT solutions tailored to clients' specific needs.

II. Service Requirements

A. Service Types

Primary Service Needed: Installation of New Network Infrastructure
Additional Services:
Troubleshooting of Existing Systems
Training for Staff on New Software Platforms

B. Visit Frequency

Expected Frequency: Bi-weekly

The client anticipates bi-weekly on-site visits to address ongoing maintenance and support needs.

C. Scheduling Preferences

Preferred Days: Mondays and Thursdays
Preferred Time: Morning

The client prefers on-site visits on Mondays and Thursdays in the morning for minimal disruption to daily operations.

III. Geographic Reach

A. Location Details

Primary Location:

Headquarters - [City], [State]

Additional Sites:

Branch Office - [City], [State]
Warehouse Facility - [City], [State]

B. Travel Constraints

The client requests that on-site services be limited to locations within a 50-mile radius of each primary site to minimize travel time and expenses.

IV. Technical Specifications

A. Equipment Details

Network Infrastructure: Cisco Catalyst 9000 Series Switches
Servers: Dell PowerEdge R750 Servers
Software Platforms: Microsoft Azure Cloud Services

B. Integration Requirements

The client requires seamless integration of new network infrastructure with existing systems to ensure compatibility and efficiency.

V. Budget Constraints

A. Budget Allocation

Total Budget: $100,000

The client has allocated a total budget of $100,000 for on-site services, including installation, maintenance, and training.

B. Cost Considerations

The client is open to discussing cost-saving measures, such as bundling services or exploring long-term service contracts to optimize budget utilization.

VI. Expected Service Levels

A. Response Time

Expected Response Time: Within 24 hours
The client expects a response within 24 hours for service requests to ensure timely resolution of issues and minimal downtime.

B. Service Quality

The client places a high emphasis on service quality, expecting knowledgeable and professional technicians to deliver reliable and effective on-site support consistently.

Company Name :	[YOUR COMPANY NAME]
Prepared By :	[YOUR NAME]
Email :	[YOUR COMPANY EMAIL]
Date Prepared :	[DATE]