Hardware Services Customer Profile

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I. Client Overview

This section provides a snapshot of the client's organization, including key contact information, industry, and primary objectives related to hardware services.

Client Name:	[CLIENT'S NAME]
Company Name:	[CLIENT'S COMPANY NAME]
Industry:	[INDUSTRY]
Primary Contact:	[PRIMARY CONTACT]
Contact Email:	[CONTACT EMAIL]
Contact Phone:	[CONTACT PHONE]

At [Your Company Name], understanding the unique challenges faced by organizations in the rapidly evolving landscape of Information Technology is crucial. Committed to providing tailored hardware solutions that align with [Client's Company Name]'s specific requirements, we aim to assist them in achieving their business objectives efficiently.

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II. Hardware Requirements

In this section, outline the client's hardware needs, including types of equipment, quantities, preferred brands, and any specific configurations.

Equipment Types:

• Servers: 10 units

• Workstations: 50 units

• Networking Devices: 20 units

Preferred Brands:

• Servers: Dell

• Workstations: HP

• Networking Devices: Cisco

Specific Configurations:

• Servers: Dual processor, 64GB RAM, RAID configuration

• Workstations: Core i7, 16GB RAM, SSD storage

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III. Service Level Expectations

Define the client's expectations regarding hardware service levels, including response times, uptime guarantees, and any additional service requirements.

• Response Time Expectations:

  • Critical Issues: Within 4 hours

  • Non-Critical Issues: Within 24 hours

• Uptime Guarantees:

  • Minimum Uptime: 99.9%

  • Downtime Allowance: Maximum 1 hour per month

• Additional Service Requirements:

  • On-site support for critical issues

  • Remote troubleshooting for non-critical issues

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IV. Maintenance Schedule

Establish a maintenance schedule for hardware upkeep, including routine inspections, software updates, and system optimizations.

Maintenance Task	Frequency
Hardware Inspections	Quarterly
Software Updates	Monthly
System Optimizations	Bi-annually

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V. Budget Limitations

Discuss the client's budget constraints and any cost-saving measures that need to be considered when proposing hardware services.

• Budget Limitations: $100,000 annually for hardware services

• Cost-Saving Measures:

  • Bulk purchase discounts

  • Utilization of open-source software where applicable

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VI. Strategic Goals

Identify the client's strategic goals related to hardware infrastructure, such as scalability, security enhancements, or technology advancements.

• Scalability: Prepare hardware infrastructure to accommodate 50% growth in the next 3 years.

• Security Enhancements: Implement advanced firewall solutions and regular security audits.

• Technology Advancements: Explore the adoption of emerging technologies such as AI and IoT in hardware systems.

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Prepared By:	[YOUR NAME]
Company Name:	[YOUR COMPANY NAME]
Email:	[YOUR COMPANY EMAIL]
Date Prepared:	[DATE]

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