Sprint Accessibility Customer Profile

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I. Customer Information

This section captures basic customer information essential for communication and identification purposes. It ensures that Sprint teams can reach out and interact with customers effectively.

• Name: [Customer Name]

• Contact Information:

  • Email: [Email Address]

  • Phone: [Phone Number]

  • Address: [Physical Address]

II. Accessibility Needs

A. Disabilities

This section captures the specific disabilities that the customer has that impact their interaction with digital or physical products.

Type of Disability:	[Type of Disability]
Severity of Disability:	[Severity Level]
Disability Description:	[Disability Description]

B. Assistive Technologies

This subsection details the assistive technologies that the customer uses to interact with various services and products.

Technology Type:	[Technology Type]
Usage Frequency:	[Usage Frequency]
Technology Preferences:	[Technology Preferences]

III. Communication Preferences

The preferred communication methods by the customer are noted here to ensure effective and accessible conversations.

1. Email: Standard electronic mail communication, suitable for detailed information and formal correspondence.

2. Phone: Direct verbal communication over the phone, ideal for immediate responses and discussing complex issues.

3. Text Messages: Short written messages sent via SMS or messaging apps, convenient for quick updates and reminders.

4. Social Media: [Preferred Social Media]: Communication through a specified social media platform chosen by the customer, enabling interactions in a familiar online environment.

IV. Service Accommodations

A. Required Accommodations

Details of any special accommodations that are required by the customer to utilize the services adequately.

Accommodation Type:	[Accommodation Type]
Accommodation Frequency:	[Accommodation Frequency]

B. Historical Accommodations

Record of past accommodations that were provided to the customer, which were effective or need modifications.

Date	Accommodation Provided	Effectiveness
[Date]	[Previous Accommodation]	[Effectiveness Level]

V. Additional Notes

This section captures specific preferences and actions needed to address the customer's accessibility needs effectively. It guides ongoing interactions and supports planning to ensure a seamless experience.

• Notes: The customer prefers to receive notifications regarding account updates via email due to their visual impairment.

• Next Steps: Follow up with the customer to confirm receipt of the accessibility accommodation guide and schedule a call to demonstrate the new features of the accessibility tool.

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Company Name :	[YOUR COMPANY NAME]
Prepared By :	[YOUR NAME]
Email :	[YOUR EMAIL]
Date Prepared :	[DATE]

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