Free Restaurant Service Quality Evaluation Template
Restaurant Service Quality Evaluation
Instructions for Use: Rate each item using the provided scale, where 1 is "Poor" and 5 is "Excellent". Provide detailed comments or examples to support your ratings when applicable.
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Greeting and Seating Efficiency |
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Speed of Service |
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Accuracy of Order Fulfillment |
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Knowledge of Menu and Beverages |
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Up-selling and Sales Techniques |
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Handling of Special Requests |
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Resolution of Complaints/Issues |
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Interaction and Engagement |
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Professionalism and Appearance |
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Overall Guest Satisfaction |
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Open-Ended Questions
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What strengths does the service team exhibit that positively impact the guest experience?
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Identify any areas for improvement in our service delivery. How can these be addressed?
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How well does the service team communicate and coordinate with the kitchen and other areas of the restaurant?
