Explanation Of Complaint Letter
Explanation Of Complaint Letter
[YOUR NAME]
[YOUR POSITION]
[YOUR COMPANY NAME]
[YOUR ADDRESS]
[YOUR EMAIL]
[YOUR PHONE NUMBER]
[DATE]
[RECIPIENT'S NAME]
[RECIPIENT'S POSITION]
[RECIPIENT'S COMPANY NAME]
[RECIPIENT'S ADDRESS]
Dear [RECIPIENT'S NAME],
I am writing to address a recent complaint that has been brought to our attention. It is important to us that we fully understand your concerns and take appropriate action to resolve them.
Upon reviewing the details of your complaint, we acknowledge the dissatisfaction you have experienced regarding [BRIEFLY DESCRIBE THE NATURE OF THE COMPLAINT]. Please accept our sincere apologies for any inconvenience this may have caused you.
In order to provide you with a comprehensive explanation, I would like to outline the circumstances surrounding the incident. [PROVIDE A DETAILED DESCRIPTION OF THE EVENTS LEADING UP TO THE COMPLAINT].
We take all complaints seriously and have conducted a thorough investigation into the matter. As part of this investigation, we have [IMPLEMENTING CORRECTIVE MEASURES]. Moving forward, we are committed to [MENTION ANY STEPS BEING TAKEN TO PREVENT SIMILAR ISSUES IN THE FUTURE].
Once again, please accept our apologies for any inconvenience this may have caused. We value your feedback and are dedicated to providing you with the highest level of service.
If you have any further questions or concerns, please do not hesitate to contact me directly at [YOUR PHONE NUMBER] or via email at [YOUR EMAIL].
Thank you for bringing this matter to our attention.
Sincerely,
[YOUR NAME]
[YOUR POSITION]
