Restaurant Booking Policy

I. Introduction

The purpose of this Restaurant Booking Policy is to establish clear guidelines and procedures for making reservations at our restaurant. This policy is designed to ensure a smooth and efficient booking process for our customers while optimizing our seating arrangements and service quality. It applies to all reservations made through various channels, including online, phone, and walk-ins.

II. Booking Methods

A. Online Reservations

We offer the convenience of online reservations through our website and partner reservation platforms. Customers can view available time slots, select their preferred date and time, and receive instant confirmation. Online reservations are available 24/7, allowing customers to book at their convenience.

B. Phone Reservations

Customers can make reservations by calling our restaurant during business hours. Our staff will assist in finding a suitable time slot and ensure that all necessary details are recorded accurately. Phone reservations are recommended for those who have specific requests or need assistance with their booking.

C. Walk-in Policy

We welcome walk-in customers and will accommodate them based on table availability. While we strive to seat walk-in customers promptly, we encourage making reservations in advance to guarantee a table, especially during peak hours and busy periods.

III. Reservation Confirmation

A. Confirmation Process

All reservations, whether made online or by phone, will be confirmed by our staff. Online reservations receive an automatic confirmation email or text message. Phone reservations are confirmed verbally at the time of booking and followed up with a confirmation email if an email address is provided.

B. Customer Notifications

Customers will receive a reminder notification 24 hours before their reservation via email or text message. This reminder includes the reservation details and any specific instructions or information relevant to their visit.

C. Special Requests

We strive to accommodate special requests, such as dietary restrictions, seating preferences, or special occasions. Customers are encouraged to mention any special requests at the time of booking. While we will do our best to fulfill these requests, they are subject to availability and cannot be guaranteed.

IV. Booking Conditions

A. Reservation Times

Reservations can be made for any time during our operating hours. We recommend making reservations at least 24 hours in advance to ensure availability, particularly during peak dining times. Please note that during busy periods, we may implement specific time slots to manage the flow of guests more effectively.

B. Maximum Party Size

To ensure the comfort and enjoyment of all our guests, reservations are limited to a maximum party size of 12 people. For larger groups or special events, please contact our reservations team directly to discuss your requirements and available options.

C. Minimum Spend Requirements

For certain peak times or special events, we may implement a minimum spend requirement per table or per person. This policy helps us maintain a high level of service and manage demand effectively. Any minimum spend requirements will be communicated clearly at the time of booking.

V. Deposit and Payment

A. Deposit Requirements

For larger parties, special events, or peak dining times, we may require a deposit to secure your reservation. The deposit amount will vary depending on the size of the party and the time of the reservation. This deposit is typically non-refundable but will be applied to your final bill.

B. Payment Methods

We accept a variety of payment methods, including major credit cards, debit cards, and cash. For online reservations that require a deposit, payments can be made securely through our website or partner reservation platforms. Any remaining balance can be settled at the end of your meal.

VI. Cancellation and No-Show Policy

A. Cancellation Procedure

If you need to cancel your reservation, please notify us as soon as possible. Cancellations can be made online or by calling the restaurant directly. For reservations requiring a deposit, cancellations must be made at least 24 hours in advance to avoid forfeiting the deposit.

B. No-Show Policy

A reservation is considered a no-show if the party fails to arrive within 15 minutes of the reserved time without prior notice. In the event of a no-show, any deposit paid will be forfeited, and the table may be released to other guests. Frequent no-shows may result in a restriction on future reservations.

C. Refund Policy

Deposits for reservations will be refunded if the cancellation is made at least 24 hours before the reservation time. For cancellations made less than 24 hours in advance, the deposit is non-refundable. In exceptional circumstances, such as emergencies, we may consider a refund on a case-by-case basis. Please contact our management team to discuss any such requests.

VII. Changes to Reservations

A. Modifying Reservations

If you need to make changes to your reservation, such as adjusting the time or date, please contact us as soon as possible. Modifications can be made online or by calling the restaurant directly. We will do our best to accommodate your requested changes, subject to availability.

B. Rescheduling Policy

Reservations can be rescheduled up to 24 hours before the original reservation time without penalty. For rescheduling requests made less than 24 hours in advance, we cannot guarantee availability, and any deposits paid may be subject to our cancellation policy. Please contact our reservations team to reschedule your booking.

C. Adding/Reducing Party Size

To add or reduce the number of guests in your party, please notify us at least 24 hours in advance. We will make every effort to accommodate your request, but changes are subject to table availability and our maximum party size policy. Significant changes in party size may also affect the reservation's deposit requirements and minimum spend policies.

VIII. Special Events and Group Bookings

A. Group Booking Policy

For group bookings of more than 12 people or special events, please contact our events team directly. Group bookings require advance notice and may be subject to specific terms and conditions, including deposit requirements, menu selections, and minimum spend commitments. We strive to provide a seamless and enjoyable experience for large parties and special occasions.

B. Event-Specific Terms and Conditions

Special events, such as private parties or corporate gatherings, may have additional terms and conditions. These may include set menus, pre-arranged seating plans, and specific payment arrangements. Our events team will provide detailed information and work closely with you to ensure your event runs smoothly. Please review and agree to these terms before finalizing your booking.

IX. Customer Responsibilities

Customers are expected to adhere to the following responsibilities to ensure a pleasant dining experience for all:

Arrival Time: Arrive on time for your reservation to ensure a smooth seating process.
Conduct and Behavior: Maintain respectful and courteous behavior towards staff and other guests.
Adherence to Restaurant Policies: Follow all restaurant policies, including dress code, smoking regulations, and health and safety guidelines.
Notification of Changes: Inform us promptly of any changes to your reservation, including cancellations or modifications.
Compliance with Deposit and Payment Policies: Adhere to any deposit requirements and settle your bill promptly.

X. Restaurant Rights and Responsibilities

As a restaurant, we are committed to providing exceptional service and maintaining a positive dining experience for all guests. To ensure this, we reserve certain rights and acknowledge our responsibilities:

Right to Refuse Service: We reserve the right to refuse service to any guest who exhibits disruptive behavior or violates our policies.
Handling Overbookings: In the event of overbookings, we will prioritize reservations based on the order of booking and make every effort to accommodate all guests.
Customer Privacy and Data Protection: We are committed to protecting the privacy and personal information of our customers. All data collected during the reservation process will be handled in accordance with our privacy policy and applicable data protection laws.
Quality Assurance: We strive to maintain high standards of food quality, service, and cleanliness. Regular training and quality checks are conducted to ensure consistency.

XI. Amendments to the Policy

This Restaurant Booking Policy is subject to periodic review and updates to reflect changes in our operations and customer feedback. We reserve the right to amend this policy at any time. Any changes to the policy will be communicated to customers through our website and at the time of booking. It is the responsibility of the customer to review the policy periodically to stay informed of any updates. By continuing to make reservations with us, customers agree to adhere to the latest version of this policy.