Restaurant Customer Service Checklist

Prepared By: [Your Name]

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I. Welcome and Seating

• Greet customers warmly upon entry.

• Ensure reservation details are checked and confirmed.

• Escort customers to their tables promptly.

• Offer assistance with seating arrangements if needed.

• Present menus and explain any specials for the day.

II. Order Taking and Service

• Approach the table within 5 minutes to take the order.

• Be knowledgeable about menu items and ingredients.

• Offer recommendations based on customer preferences.

• Repeat orders back to customers to confirm accuracy.

• Serve food promptly while ensuring presentation standards are met.

III. Food and Drink Quality

• Check food temperature before serving.

• Ensure drinks are served at proper temperatures.

• Present dishes attractively with appropriate garnishes.

• Verify dietary restrictions and allergies are respected.

• Periodically check back with customers to ensure satisfaction.

IV. Cleanliness and Ambiance

• Sanitize tables and chairs before and after each seating.

• Ensure restrooms are clean and stocked with supplies.

• Maintain clean and organized service stations.

• Adjust lighting and music to appropriate levels.

• Ensure floors and surfaces are free from debris.

V. Billing and Farewell

• Provide the bill promptly when requested.

• Check that bill details are accurate.

• Process payments efficiently and thank customers.

• Offer any loyalty discounts or information on future events.

• Sincerely thank customers and invite them to return.

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