Management Action Plan Template
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Management Action Plan
Title | Organization Name | Date |
|---|---|---|
Objectives
Objective 1 | Objective 2 | Objective 3 |
|---|---|---|
Action Steps
Step No. | Action Item | Assigned To | Deadline | Resources Needed | Status |
|---|---|---|---|---|---|
1 | Conduct customer feedback surveys | ||||
2 | Train staff on customer service | ||||
3 | Implement a new ticketing system |
Milestones
Milestone | Date | Owner | Details |
|---|---|---|---|
Feedback survey completed | |||
Training sessions conducted | |||
New system live |
Key Performance Indicators (KPIs)
KPI | Target Value | Baseline Value | Measurement Frequency |
|---|---|---|---|
Customer satisfaction score | |||
Average resolution time (support tickets) |
Risk Assessment and Mitigation
Risk | Likelihood | Impact | Mitigation Strategy |
|---|---|---|---|
Staff resistance to training | |||
Delays in system implementation |
Review and Monitoring Plan
Review Frequency:
Review Team:
Reporting Format:
Manager's Signature
Templates
Action Plans
Templates
