Restaurant Waiter/Waitress Job Description

Position Title: Waiter/Waitress

Reports To: Restaurant Manager

Location: [Your Company Address]

Job Type: [Full-Time/Part-Time]

I. Position Summary:

At [Your Company Name], we are seeking a friendly, efficient, and professional Waiter/Waitress to join our team. This role is vital in ensuring that our guests have a delightful dining experience from the moment they arrive until they leave. The ideal candidate will have excellent interpersonal skills, the ability to manage multiple tasks, and a passion for providing exceptional customer service.

II. Key Responsibilities:

Guest Service: Greet guests promptly and courteously, take orders accurately, and manage several tables efficiently. Ensure all guests' needs are met from the moment they are seated until their departure.
Menu Knowledge: Maintain detailed knowledge of menu items, ingredients, and preparation methods. Be prepared to make recommendations and answer any questions regarding the food and beverages.
Order Accuracy and Efficiency: Input orders into our system accurately and communicate effectively with kitchen staff to ensure timely preparation and delivery of dishes.
Bill Handling and Payment Processing: Issue bills and process payments accurately, ensuring all transactions are handled correctly.
Table Management: Keep tables and dining area clean and well-organized. Set up tables for new guests and perform cleaning tasks as required.
Team Collaboration: Work collaboratively with other team members to ensure a smooth and efficient service. Support other staff members by assisting with other duties as needed.

III. Qualifications

Experience: Previous experience in a customer service or hospitality role is preferred but not required. On-the-job training will be provided.
Skills: Excellent communication and interpersonal skills. Ability to remain calm and efficient under pressure.
Physical Requirements: Ability to stand and move around for extended periods. Must be able to carry and balance trays filled with dishes and beverages.

IV. Attributes:

Professionalism: Maintains a positive attitude and professional appearance at all times.
Attention to Detail: Ensures all aspects of service meet high standards and guest expectations.
Adaptability: Flexibility to handle unexpected situations and requests effectively.

V. Benefits:

Competitive hourly wage
Flexible scheduling
Employee meal discounts
Health insurance options for full-time employees
Opportunities for professional growth and advancement within the company

VI. To Apply:

If you are enthusiastic about delivering excellent guest experiences and wish to join our dynamic team, please submit your resume to [Your Company Email]. Alternatively, applications can be filled out directly on [Your Company Website]. For further inquiries, you may call [Your Company Number].

This Restaurant Waiter/Waitress Job Description aims to provide a clear understanding of the role within our organization. We seek individuals who are passionate about hospitality and dedicated to ensuring a superb dining experience for our guests.