Restaurant Hostess Job Description

About [Your Company Name]:

At [Your Company Name], we pride ourselves on providing exceptional dining experiences for our guests. Our team is dedicated to delivering high-quality service, delectable cuisine, and a warm, welcoming atmosphere. We are currently seeking a friendly and professional Hostess to join our team and be the first point of contact for our guests.

Job Summary:

The Hostess at [Your Company Name] plays a crucial role in creating a positive first impression for our guests. You will be responsible for greeting guests, managing reservations, and ensuring a smooth flow of seating. Your goal is to provide excellent customer service and contribute to an enjoyable dining experience for all our patrons.

Key Responsibilities:

Greet Guests: Welcome guests as they arrive, provide a warm and friendly greeting, and assist them with any initial inquiries.
Manage Reservations: Handle reservations through phone calls, online platforms, and in-person requests. Maintain an organized reservation system.
Seating Arrangements: Escort guests to their assigned tables and ensure they are comfortably seated. Manage table assignments to optimize seating and ensure efficient service.
Waitlist Management: Manage the waitlist during peak hours, provide accurate wait time estimates, and notify guests when their table is ready.
Customer Service: Address guest inquiries, concerns, and special requests with professionalism and courtesy. Ensure guest satisfaction from arrival to departure.
Coordinate with Staff: Communicate effectively with servers, kitchen staff, and management to ensure seamless service and guest satisfaction.
Maintain Cleanliness: Ensure the host/hostess area is clean, organized, and presentable at all times.
Monitor Dining Area: Keep track of table turnover and monitor the dining area to anticipate guest needs and manage seating efficiently.

Qualifications:

Experience: Previous experience as a hostess or in a customer service role is preferred but not required.
Skills: Strong interpersonal and communication skills. Ability to handle high-stress situations with poise and professionalism.
Appearance: Present a neat, professional appearance and adhere to the restaurant's dress code.
Availability: Flexible schedule, including evenings, weekends, and holidays.
Team Player: Ability to work collaboratively with the restaurant team to ensure a positive dining experience for guests.

What We Offer:

Competitive hourly wage
Opportunities for growth and advancement within the company
Employee discounts on meals
A positive and supportive work environment
Training and development programs

How to Apply:

If you are passionate about hospitality and enjoy working in a dynamic, fast-paced environment, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience to [Your Company Email] or apply in person at [Your Company Name], located at [Your Company Address].

[Your Company Name] is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.