Guest Incident Report
Guest Incident Report
I. Incident Details
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Incident Date and Time: May 19, 2050, 8:30 PM
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Incident Location: [YOUR COMPANY ADDRESS]
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Description of the Incident: A guest slipped and fell near the entrance due to a wet floor caused by a spilled drink from another guest's tray. The guest sustained minor injuries to the arm and requested immediate medical assistance. The hotel staff provided first aid and called for paramedics, who arrived within 15 minutes to assess the guest's condition.
II. Guest Details
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Guest Name: John Smith
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Guest Phone Number: (555) 123-4567
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Guest Room Number (if applicable): Room 305
III. Witness Information
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Witness Name: Sarah Johnson
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Witness Phone Number (555) 987-6543
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Relationship to the Establishment: Guest
IV. Response Actions
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Immediate Actions Taken: Hotel staff provided first aid to the injured guest and called for paramedics. The area around the incident was cordoned off to prevent further accidents, and warning signs were placed to alert other guests of the wet floor. Additionally, the spill was cleaned up promptly to prevent any further accidents.
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Follow-Up Actions Required: Follow-up actions include conducting a thorough investigation into the incident to determine the cause of the spill and if any preventive measures need to be implemented to avoid similar incidents in the future. The hotel will also need to follow up with the guest to ensure their well-being and address any concerns they may have regarding the incident.
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Responsible Person(s) for Follow-Up: Jane Doe, Hotel Manager; John Smith, Head of Security
V. Additional Notes
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The guest involved in the incident, John Smith, expressed gratitude for the prompt response of the hotel staff and the assistance provided by the paramedics.
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Security footage of the incident has been reviewed, confirming that it was indeed caused by a spilled drink from another guest's tray.
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The hotel's maintenance team has been notified to inspect the area and ensure that it is safe for guests to navigate.
VI. Reporter Information
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Reported By: Jane Doe
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Your Position: Front Desk Manager
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Date of Report: May 20, 2050
VII. Management Review
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Reviewed By: [YOUR NAME]
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Your Email:[YOUR EMAIL]
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Position: [POSITION]
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Company Name: [YOUR COMPANY NAME]
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Date of Review: [DATE]
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Actions Taken By Management:
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Reviewed the incident report and accompanying documentation.
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Conducted a meeting with relevant staff members to discuss the incident and identify any necessary preventive measures.
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Issued a memo to all staff reminding them of safety protocols and the importance of prompt response to incidents.
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Scheduled additional training sessions on spill response and guest safety for all staff members.
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