Restaurant Terms of Service Agreement

I. Introduction

A. Purpose: These Terms of Service ("Terms") govern your use of the services provided by [Your Company Name], including dining, takeout, delivery, and catering. They outline the rights and obligations of both the restaurant and its customers.

B. Acceptance: By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of the Terms, you must not use our services.

C. Modifications: We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website, and your continued use of our services indicates your acceptance of the new Terms.

II. Services Provided

A. Dining Services: Enjoy our in-house dining experience with a diverse menu crafted to suit various tastes. We strive to provide exceptional service and a pleasant dining atmosphere.

B. Takeout and Delivery: Order your favorite dishes online or via phone for convenient takeout or home delivery. Delivery areas and times may vary, and additional fees may apply.

C. Catering Services: We offer catering services for events of all sizes, from small gatherings to large celebrations. Our catering team works with you to customize a menu that fits your needs.

D. Online Ordering and Reservations: Use our website or app to place orders and make reservations quickly and easily. Reservations are subject to availability, and you will receive a confirmation once your booking is complete.

III. User Responsibilities

A. Compliance: You agree to comply with all applicable laws and regulations when using our services. This includes health and safety regulations, alcohol service laws, and any local ordinances.

B. Behavior: Maintain respectful conduct towards staff and other patrons at all times. Disruptive behavior, harassment, or actions that compromise the safety and comfort of others will not be tolerated.

C. Age Restrictions: Alcohol service is restricted to patrons aged 21 and over, in compliance with state and federal laws. Valid identification must be presented upon request.

D. Accurate Information: Provide accurate and complete information when placing orders or making reservations. This ensures we can deliver our services efficiently and without unnecessary delays.

IV. Reservations and Cancellations

A. Reservation Policy: Reservations are recommended to ensure availability, especially during peak hours and special events. Walk-ins are welcome but subject to availability.

B. Cancellation Policy: If you need to cancel your reservation, please do so at least 24 hours in advance. This allows us to accommodate other guests and manage our seating effectively.

C. No-Show Policy: No-shows may result in a fee or loss of reservation privileges. Frequent no-shows can impact our ability to serve other guests efficiently.

D. Special Event Reservations: Additional terms and conditions may apply for special events, such as holiday dinners or private parties. These will be communicated at the time of booking.

V. Ordering and Payment Terms

A. Accepted Payments: We accept major credit cards, debit cards, and cash for in-house dining. Online orders can be paid via credit/debit card or other available online payment methods.

B. Billing Procedures: All charges, including applicable taxes and service fees, will be billed to your provided payment method at the time of order or service completion. Ensure your payment details are accurate and up-to-date.

C. Pricing and Availability: Menu prices and availability are subject to change without notice. We strive to keep our online menus updated, but occasional discrepancies may occur.

D. Taxes and Service Charges: Applicable sales taxes and service charges will be added to your bill. For large parties or special events, an automatic gratuity may be applied.

VI. Refunds and Returns

A. Refund Policy: Refunds are issued for incorrect, defective, or unsatisfactory orders. Please contact us within 24 hours to report any issues with your order.

B. Incorrect or Defective Orders: If you receive an incorrect or defective order, we will offer a replacement or refund. Provide proof of the issue, such as a photo, to help us resolve the problem promptly.

C. Requesting Refunds: To request a refund, contact us via [Your Company Number]. Include your order number, details of the issue, and your preferred resolution (replacement or refund).

VII. Privacy Policy

A. Information Collection: We collect personal information to process orders, manage reservations, and improve our services. This includes your name, contact details, payment information, and order history.

B. Use of Information: Your information is used to fulfill orders, communicate with you, and enhance your customer experience. We may also use it for marketing purposes, such as sending promotional offers.

C. Data Security: We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes encryption and secure servers.

D. Sharing Information: We do not share your personal information with third parties without your consent, except as required by law or to protect our rights. Trusted partners who assist in service delivery are bound by confidentiality agreements.

E. Customer Rights: You have the right to access, correct, or delete your personal information. Contact us to exercise these rights or for any privacy-related inquiries.

VIII. Limitation of Liability

A. General Liability: To the maximum extent permitted by law, [Your Company Name] is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

B. Food Allergies: Inform us of any allergies when placing your order. While we take precautions to prevent cross-contamination, we cannot guarantee allergen-free meals.

C. Damages and Losses: We are not responsible for personal property damage or loss while on our premises. Please keep your belongings secure.

D. Service Interruptions: We strive to provide uninterrupted service but are not liable for interruptions due to circumstances beyond our control, such as technical issues or natural disasters.

IX. Intellectual Property

A. Ownership: All content on our website, including text, graphics, logos, and images, is the property of [Your Company Name] and protected by intellectual property laws.

B. Use Restrictions: You may not use, reproduce, or distribute our intellectual property without express written permission. Unauthorized use may result in legal action.

X. User Conduct

A. Prohibited Activities: Users are prohibited from engaging in activities that harm the restaurant, its staff, or other customers. This includes harassment, fraud, or misuse of our website and services.

B. Consequences: Violations of these Terms may result in service refusal, account suspension, or legal action. We reserve the right to take appropriate measures to protect our interests and those of our patrons.

C. Reporting: Report any misconduct or policy violations to [Your Company Number]. We take such reports seriously and will investigate promptly.

XI. Dispute Resolution

A. Governing Law: These Terms are governed by the laws of [State], without regard to its conflict of laws principles.

B. Mediation and Arbitration: Disputes arising from these Terms will be resolved through mediation or arbitration, as agreed upon by both parties, before resorting to litigation.

C. Venue: Any legal proceedings will be conducted in the courts of [Jurisdiction], unless otherwise agreed in writing.

XII. Termination

A. By the Restaurant: We may terminate or suspend your access to our services for violations of these Terms or other applicable policies. Termination will be communicated via your provided contact information.

B. By the User: You may discontinue use of our services at any time. Notify us if you wish to close any accounts associated with our services.

C. Effect of Termination: Termination does not affect rights and obligations accrued before the termination date. Any outstanding obligations must still be fulfilled.

XIII. Changes to the Agreement

A. Right to Modify: We reserve the right to modify these Terms at any time. Significant changes will be communicated through our website or direct communication.

B. Notification: We will notify users of significant changes to these Terms via email or a prominent notice on our website.

C. Acceptance of Changes: Continued use of our services after changes are made constitutes acceptance of the revised Terms. Review these Terms periodically for updates.

XIV. Contact Information

A. Customer Support: For support or inquiries, contact us at [Your Company Email] or [Your Company Number]. Our team is available to assist with any questions or concerns.

B. Address: [Your Company Address]. Visit us for in-person assistance or to provide feedback directly.

C. Feedback: We value your feedback. Send any comments or complaints to [Your Company Email] or [Your Company Number]. Your input helps us improve our services.

XV. Miscellaneous

A. Entire Agreement: These Terms constitute the entire agreement between you and [Your Company Name] regarding the use of our services. Any prior agreements or understandings are superseded by these Terms.

B. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

C. Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. We reserve the right to enforce these Terms at our discretion.

D. Assignment: You may not transfer your rights or obligations under these Terms to any other party without our prior written consent.