CALL CENTER AGENT ATS RESUME

Phone Number: [YOUR PHONE NUMBER]

Address: [YOUR ADDRESS]

LinkedIn: https://www.linkedin.com/in/your_own_profile

I. Professional Summary

Motivated and customer-focused Call Center Agent with over [X] years of experience in handling customer inquiries, resolving issues, and providing excellent service. I am seeking to leverage my skills and experience to contribute to the success of a dynamic and customer-centric organization.

II. Education

Associate Degree in Business Administration
[UNIVERSITY NAME], [UNIVERSITY ADDRESS]

Graduated: [YEAR]

Relevant coursework:
Principles of Marketing: Explored key marketing concepts: market research, segmentation, and promotion techniques.
Financial Accounting: Studied financial accounting principles, financial statement prep, and business transaction analysis.
Business Communication: Developed clear, professional writing and speaking skills with audience awareness.

Management Principles: Examined core management principles: planning, organizing, leading, and controlling in organizations.

III. Professional Experience

Call Center Agent

[START DATE] – [END DATE]

Manage 50-70 customer calls daily, resolving issues promptly.
Used CRM software to log customer interactions and update accounts.
Mentored new hires, boosting team performance and service quality.
Achieved 95% customer satisfaction through effective communication and problem-solving.

Customer Service Representative

[START DATE] – [END DATE]

Handled calls, giving product and service info.
Resolved technical issues, reducing escalations by 30%.
Handled orders and returns promptly and accurately.
Collaborated with team members to streamline processes and enhance overall efficiency.

IV. Qualifications

Customer Interaction: Proficient in managing high-volume inbound and outbound calls while maintaining professionalism and efficiency.

Problem Resolution: Skilled in addressing customer concerns promptly and effectively, achieving a 95% customer satisfaction rating through proactive solutions.

CRM Expertise: Experienced in using CRM software (Salesforce, Zendesk) to document interactions, update information, and ensure accurate customer records.