Healthcare Customer Service Representative Resume
I. Contact Information
Address: [Your Address]
Contact Number: [Your Number]
Email: [Your Email]
LinkedIn: https://www.linkedin.com/in/your_own_profile
II. Objective
Dynamic Healthcare Customer Service Representative with a proven track record in patient care and administrative support within healthcare settings. Proficient in managing patient inquiries, processing insurance claims, and facilitating seamless coordination between patients and healthcare providers. Dedicated to optimizing patient satisfaction and contributing to the efficiency of healthcare operations.
III. Professional Experience
Patient Care Coordinator HealthFirst Medical Center Cityville, Stateville June 2058 – Present
Responding to patient inquiries promptly and empathetically to ensure a positive experience.
Streamlining insurance claims processing and resolving discrepancies to minimize delays.
Coordinating appointment schedules and liaising with healthcare providers for optimal patient care.
Educating patients and families on healthcare services, policies, and procedures to enhance understanding and compliance.
Patient Support Specialist Wellness Plus Clinic Townsville, Stateville March 2055 – May 2058
Assisted patients in navigating healthcare systems and addressed their concerns with empathy and professionalism.
Collaborated with insurance companies to verify coverage and resolve billing issues, ensuring timely reimbursement.
Maintained organized patient records and facilitated easy access for healthcare providers.
Conducted follow-up communication with patients and providers to ensure continuity of care and satisfaction.
IV. Education
V. Skills
Excellent customer service and interpersonal communication skills.
Proficient in insurance claims processing and knowledgeable about healthcare policies.
Strong organizational and multitasking abilities, with a keen attention to detail.
Skilled in appointment scheduling and coordination to optimize patient flow.
Ability to navigate complex healthcare systems with ease.
VI. Certifications
Certified Healthcare Access Associate (CHAA) - American Association of Healthcare Administrative Management (AAHAM)
Certified Patient Service Specialist (CPSS) - National Association of Healthcare Access Management (NAHAM)
VII. References
Available upon request.
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