Architecture Customer Satisfaction Evaluation
Architecture Customer Satisfaction Evaluation
[YOUR COMPANY NAME]
[Date]
This evaluation aims to assess customer satisfaction regarding our architectural services.
It will provide valuable insights into customer experiences and identify areas for improvement.
Evaluation Criteria
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Design Quality: Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided.
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Functionality: Evaluating how well the design meets the intended purpose and functional requirements.
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Communication: Measuring the effectiveness and clarity of communication between the architectural team and the client.
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Timeliness: Assessing whether project milestones and deadlines were met as agreed.
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Cost Efficiency: Evaluating the value provided in relation to the cost of services rendered.
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Customer Support: Measuring the level of support and problem-solving provided to the client throughout the project.
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Overall Satisfaction: Gauging the client's overall satisfaction with the project outcome.
Detailed Evaluation
|
Criteria |
Description |
Rating (1-5) |
Comments |
|---|---|---|---|
|
Design Quality |
Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided. |
||
|
Functionality |
Evaluating how well the design meets the intended purpose and functional requirements. |
||
|
Communication |
Measuring the effectiveness and clarity of communication between the architectural team and the client. |
||
|
Timeliness |
Assessing whether project milestones and deadlines were met as agreed. |
||
|
Cost Efficiency |
Evaluating the value provided in relation to the cost of services rendered. |
||
|
Customer Support |
Measuring the level of support and problem-solving provided to the client throughout the project. |
||
|
Overall Satisfaction |
Gauging the client's overall satisfaction with the project outcome. |
Rating Scale Guide
1 - Very Dissatisfied: The performance was far below expectations, with significant issues and poor experience.
2 - Dissatisfied: The performance was below expectations, with several areas needing improvement.
3 - Neutral: The performance met basic expectations but did not exceed them.
4 - Satisfied: The performance exceeded expectations, with minor issues.
5 - Very Satisfied: The performance was excellent, exceeding expectations in all areas.
