Architecture Customer Satisfaction Evaluation

[YOUR COMPANY NAME]

[Date]

This evaluation aims to assess customer satisfaction regarding our architectural services.

It will provide valuable insights into customer experiences and identify areas for improvement.

Evaluation Criteria

1. Design Quality: Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided.

2. Functionality: Evaluating how well the design meets the intended purpose and functional requirements.

3. Communication: Measuring the effectiveness and clarity of communication between the architectural team and the client.

4. Timeliness: Assessing whether project milestones and deadlines were met as agreed.

5. Cost Efficiency: Evaluating the value provided in relation to the cost of services rendered.

6. Customer Support: Measuring the level of support and problem-solving provided to the client throughout the project.

7. Overall Satisfaction: Gauging the client's overall satisfaction with the project outcome.

Detailed Evaluation

Criteria	Description	Rating (1-5)	Comments
Design Quality	Assessing the aesthetic appeal, innovation, and overall quality of the architectural design provided.
Functionality	Evaluating how well the design meets the intended purpose and functional requirements.
Communication	Measuring the effectiveness and clarity of communication between the architectural team and the client.
Timeliness	Assessing whether project milestones and deadlines were met as agreed.
Cost Efficiency	Evaluating the value provided in relation to the cost of services rendered.
Customer Support	Measuring the level of support and problem-solving provided to the client throughout the project.
Overall Satisfaction	Gauging the client's overall satisfaction with the project outcome.

Rating Scale Guide

1 - Very Dissatisfied: The performance was far below expectations, with significant issues and poor experience.

2 - Dissatisfied: The performance was below expectations, with several areas needing improvement.

3 - Neutral: The performance met basic expectations but did not exceed them.

4 - Satisfied: The performance exceeded expectations, with minor issues.

5 - Very Satisfied: The performance was excellent, exceeding expectations in all areas.

Additional Comments and Notes

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