Architecture Customer Service Job Description

ARCHITECTURE CUSTOMER SERVICE JOB DESCRIPTION

[Your Company Name]

[Date]

Job Summary/Objective

We are seeking a dedicated Architecture Customer Service Representative to join [Your Company Name]. This role involves providing exceptional service and support to our clients, ensuring their architectural needs are met with precision and efficiency. The ideal candidate will bridge the gap between our technical teams and the customers, providing clear and effective communication regarding our architectural services and solutions.

Responsibilities and Duties

Handle customer inquiries regarding architectural services through various channels, including phone, email, and in-person visits.
Assist clients with understanding architectural plans, designs, and blueprints.
Coordinate with architects and project managers to ensure client requirements are met.
Track and resolve customer issues, providing timely follow-up as necessary.
Maintain detailed records of customer interactions and transactions.

Qualifications

Bachelor’s degree in Architecture, Design, Customer Service, or a related field.
Minimum of 3 years of experience in a customer service role, preferably in the architecture or construction industry.
Familiarity with architectural terminology and basic design principles.
Proficiency in using CRM software and other customer service tools.
Strong problem-solving abilities and attention to detail.

Skills and Competencies

Excellent verbal and written communication skills.
Ability to explain complex ideas in a simple and understandable manner.
Strong organizational and multitasking skills.
Customer-oriented mindset with a passion for helping clients.
Proficiency with architectural software such as AutoCAD or SketchUp is a plus.

Salary and Benefits

[Your Company Name] offers a competitive salary range of $65,000 to $85,000 per year, based on experience and qualifications. Our comprehensive benefits package includes health insurance, retirement plans, paid time off, and opportunities for professional development and career growth.

Application Process

Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Please send your application to [Your Company Email] by [Date]. Early applications are encouraged.