Free Hotel Receptionist Job Description Template
Hotel Receptionist Job Description
Job Title: Hotel Receptionist
Date Posted: [Month Day, Year]
Job Summary/Objective
[Your Company Name] is seeking a dedicated and diligent Hotel Receptionist to join our team. The role involves ensuring guest satisfaction through efficient check-in and check-out processes, managing reservations, and providing exceptional customer service. This position requires both a professional attitude and a friendly personality.
Responsibilities and Duties
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Greeting guests upon arrival and departure, ensuring a seamless check-in and check-out process.
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Handling phone and online inquiries, providing information about hotel services and local attractions.
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Managing guest reservations, cancellations, and modifications in the hotel’s reservation system.
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Processing payments, issuing room keys, and balancing cash drawers at the end of each shift.
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Resolving guest complaints and requests in a timely, courteous, and efficient manner.
Qualifications
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High school diploma or equivalent; additional education in hospitality management is a plus.
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Previous experience in a similar role in a hotel or hospitality environment.
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Familiarity with hotel management software such as Opera or similar.
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Strong English language proficiency, both verbal and written; additional languages are advantageous.
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Ability to work flexible hours, including weekends, evenings, and holidays.
Skills and Competencies
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Excellent communication and interpersonal skills for interacting with guests and team members.
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Problem-solving skills, with the ability to remain calm under pressure.
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Exceptional organizational skills and attention to detail.
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Proficient in Microsoft Office Suite (Word, Excel, Outlook).
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Ability to handle multiple tasks simultaneously and manage time effectively.
Salary and Benefits
The salary for this position is competitive and commensurate with experience, starting at [$40,000] per year. Benefits include health insurance, paid time off, employee discounts at [Your Company Name] properties, and opportunities for career advancement.
How to Apply
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to [Your Company Email]. Applications will be reviewed on a rolling basis, and the position will remain open until filled. For any inquiries, please contact us at [Your Company Number].
