Hotel Receptionist Job Description

Job Title: Hotel Receptionist

Date Posted: [Month Day, Year]

Job Summary/Objective

[Your Company Name] is seeking a dedicated and diligent Hotel Receptionist to join our team. The role involves ensuring guest satisfaction through efficient check-in and check-out processes, managing reservations, and providing exceptional customer service. This position requires both a professional attitude and a friendly personality.

Responsibilities and Duties

Greeting guests upon arrival and departure, ensuring a seamless check-in and check-out process.
Handling phone and online inquiries, providing information about hotel services and local attractions.
Managing guest reservations, cancellations, and modifications in the hotel’s reservation system.
Processing payments, issuing room keys, and balancing cash drawers at the end of each shift.
Resolving guest complaints and requests in a timely, courteous, and efficient manner.

Qualifications

High school diploma or equivalent; additional education in hospitality management is a plus.
Previous experience in a similar role in a hotel or hospitality environment.
Familiarity with hotel management software such as Opera or similar.
Strong English language proficiency, both verbal and written; additional languages are advantageous.
Ability to work flexible hours, including weekends, evenings, and holidays.

Skills and Competencies

Excellent communication and interpersonal skills for interacting with guests and team members.
Problem-solving skills, with the ability to remain calm under pressure.
Exceptional organizational skills and attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to handle multiple tasks simultaneously and manage time effectively.

Salary and Benefits

The salary for this position is competitive and commensurate with experience, starting at [$40,000] per year. Benefits include health insurance, paid time off, employee discounts at [Your Company Name] properties, and opportunities for career advancement.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to [Your Company Email]. Applications will be reviewed on a rolling basis, and the position will remain open until filled. For any inquiries, please contact us at [Your Company Number].